They took the time to explain everything and answer every question we had even if we asked a million times . They always listened to every concern and made sure we had a great experience with our house buying.
Posted on February 24th, 2024 03:53 PM
Annabelle and Derek kept us updated at all times. Everytime we had a question they would answer immediately or get back to us swiftly if not in the office. Thank you for making this experience amazing! The gifts added a special touch. We are...
Posted on February 14th, 2024 11:18 PM
Tell me about all my financing options in the beginning. Derek and his staff are pretty arrogant.
Posted on February 3rd, 2024 05:09 AM
From the very begening Derek and Anabel where super friendly and informative. They guided us along every step of the process and were always available to assist us if we had any questions. We will definately be recommending all of our family...
Reply from Derek Egeberg
February 6th, 2024 07:24 PM
Thank you for the kind words! You were a fantastic client. I'm glad to hear that Anabel and I were able to provide you with the friendly and informative service Academy Mortgage prides itself on. It's always our goal to guide our clients through...
Posted on January 28th, 2024 06:47 PM
Great communication . Always giving updates on the file.
Posted on January 27th, 2024 03:39 PM
Outstanding customer service! We were informed of everything that was going on, things we needed to do, everything felt very organized.
Posted on January 26th, 2024 05:16 PM
First time buyers here and Derek and his team at Academy made the process super easy and stress-free. Gave great advice and maintained communication throughout the whole process. Thank you so much.
Posted on January 26th, 2024 03:05 PM
Everything was smooth and great communication from all employees.
Posted on December 30th, 2023 05:05 PM
Anabel and the daily communication with my clients and myself. We never had surprises, she did exactly as she promised and had great follow up. Amazing customer service.
Reply from Derek Egeberg
February 6th, 2024 07:25 PM
Thank you Regina for your wonderful review and the perfect rating! I'm really pleased to hear that Anabel and our team were able to provide you with the high standard of service that Academy Mortgage strives for. Your satisfaction is our top...
Posted on December 9th, 2023 02:41 PM
Better communication as to what is happening with the file especially when there are hick ups in the processs.