We are a family owned and operated company. I run it with my husband and son's. My husband was in the sewer and drain cleaning business for over 30 years and I decided to open our own business. We try and keep our overhead as low as possible, so we can give our customers a reasonable rate that's done right. There is no special fee for "trips" or holidays. We do use contractors for our plumbing,as we our not plumbers.