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5.0
Encompass
E
Evelyne M M
WEST LAFAYETTE, IN
Posted on February 1st, 2024 01:53 AM
Cynthia was the Best Specialist I’ve ever dealt with!!! Great Customer Service!!! I’ll tell my friends!
5.0
Encompass
M
Mary J B
WEST LAFAYETTE, IN
Posted on November 5th, 2023 01:57 PM
People very responsive and wonderful to work with. Seemed to really care about me.
Reply from Cynthia Kerstiens
November 6th, 2023 03:22 PM
Mary, we do care, and we do our best to make the financing for a new home purchase as smooth as possible. Moving forward, you have my direct phone number in case you have any questions on your Reverse Mortgage loan. I will be here for you!...
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5.0
Encompass
M
Margaret A G
CARMEL, IN
Posted on August 26th, 2023 01:12 PM
Cynthia was so patient with me and guided me through the experience with knowledge and professionalism and educated me on reverse mortgages.
Reply from Cynthia Kerstiens
November 6th, 2023 03:24 PM
Thank you for the compliment, Margaret, you were wonderful to work with. It pleases me to know how this program is going to benefit you moving forward.
5.0
Encompass
C
Carl A L
INDIANAPOLIS, IN
Posted on March 11th, 2023 04:36 PM
Prompt... knowledge...helpfu
4.5
Encompass
C
Cheryl S B
LAFAYETTE, IN
Posted on December 12th, 2022 03:55 PM
Cynthia made the entire process very easy and straightforward.
Reply from Cynthia Kerstiens
September 27th, 2023 03:14 AM
Cheryl, it was a pleasure working with you. Being able to purchase a newly built home with a one-time down payment and no monthly mortgage payments was definitely the right choice. And because you are a licensed real estate broker, you especially...
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5.0
Encompass
G
Gerstal L D
Indianapolis, IN
Posted on October 14th, 2022 02:01 PM
Cynthia is a one in a million customer representative!!!! She went to the ends of the Earth to get me qualified and get my reverse-mortgage completed, and it would not have happened without her. May God Bless Cynthia, because she Truly Does...
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4.16
Encompass
S
Sidney C B
New Carlisle, IN
Posted on May 27th, 2022 10:25 AM
The people were friendly, courteous and knowledgeable and accessible.
Reply from Cynthia Kerstiens
September 27th, 2023 03:14 AM
Thank you, Sidney. That's one thing I always pride myself on . . . is being available whenever my clients try to contact me. You are now part of my Reverse Mortgage family and I look forward to keeping in touch.
5.0
Encompass
W
Wanda L L
MORGANTOWN, IN
Posted on May 16th, 2022 01:08 AM
Cynthia is very friendly and helpful with her knowledge of the reverse mortgage system and helpful to me!
5.0
Encompass
P
Paul D M
INDIANAPOLIS, IN
Posted on May 11th, 2022 08:38 PM
Cynthia makes it easy every step of the way with an explanation of the process and what to expect next and she's always just a phone call away. Paul Marr
Reply from Cynthia Kerstiens
September 27th, 2023 03:14 AM
Paul, it was my pleasure to assist you. The success of the process also includes the cooperation borrowers provide - and you were always on top of things! Time to celebrate your closing!
5.0
Encompass
M
Marilyn J K
FORT WAYNE, IN
Posted on April 25th, 2022 01:00 PM
Cynthia was very professional and personable throughout the reverse mortgage process. Her knowledge of the reverse mortgage space extensive and helped us feel comfortable with how it could work for us. My wife would say "this seems to good...
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