We're a family owned business since 1989. We've been in the industry for 30 years. We stand behind what we do - when we leave, your carpets will be as clean as they can possibly be. However, if there's an accident in a reasonable amount of time after we clean, feel free to call us and we'll take care of it at no charge. If another appointment is scheduled within the next 6 months, we'll clean up any accident to your carpets within that time period, free of charge, no matter how often it happens. (If that appointment is cancelled, we will bill for each visit - but no one has ever cancelled). Ask about our Referral Program.