We responded to his call. There was a problem. Went to residence inspected situation. Determined shower cartridge had froze + broke. We responded to homeowner it could be repaired easily. he could do the repair or we could. His warranty of 1 year had expired in Oct 2010. The damaged cartridge was not due to our negligence but due to excessive cold weather w not heat to area. Nothing per architectural drawings were submitted to us indicating an unheated space. The client had every opportunity to communicate with us regarding the repair but chose to contact you instead. We stand true to our work. In 20 years of business, have been able to satisfy our customers with no complains - Our company values our customers and have always put the customer first, providing they give us the chance to help them solve any unexpected circumstances weather it is due to our work or something unforeseen that might involve our work. We gave the customer the chance to have us fix the problem but he chose to get even instead of getting right with us as his contractor. We thought the customers were very nice men from the day we met them and never would have guessed we would have this kind of unhappy experience with them. Kristen Wagner, Owner