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NMLS# 9392 (www.nmlsconsumeraccess.org). American Advisors Group (AAG) is headquartered at 18200 Von Karman Ave., Suite 300, Irvine, CA 92612. For full legal disclosure, please visit https://www.aag.com/legal-information/. For industry professionals only – not intended for distribution to the general public.
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1.75
SFTP
C
Corinne V
BEND, OR
Posted on January 26th, 2022 10:49 PM
A response to my calls / emails wuld have been greatly appreciated.
5.0
SFTP
D
Dave C
SAN PEDRO, CA
Posted on January 7th, 2022 12:36 AM
Candace and her staff were always available to help me assist my clients through the entire reverse mortgage process.
2.5
SFTP
F
Frank P
SANTA CLARA, UT
Posted on January 5th, 2022 09:31 PM
Candace & Rick have been great to work with. They are responsive and provides good insight. The processing system of AAG is very slow it is difficult to find a rep that seems even slightly involved with the details of the file as it flows through...
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4.5
SFTP
K
Ken S
THOUSAND PALMS, CA
Posted on December 30th, 2021 06:03 PM
Candace Nelson was always available and extremely pro-active when it came to "problem solving" challenges that arose during the Transaction.
5.0
SFTP
A
Aaron A
REDONDO BEACH, CA
Posted on December 27th, 2021 06:39 PM
Candace is the best!
5.0
SFTP
P
Paul U
BUELLTON, CA
Posted on December 27th, 2021 05:15 PM
The great product that offers the retirees security as they continue with their journey through life. The fact that AAG could get the job done to fund this loan.
3.75
SFTP
E
Erik L
WEST SACRAMENTO, CA
Posted on December 22nd, 2021 11:50 PM
Candace was just fine, and her assistant Rick could have responded to questions quicker. The real issue was the lack of communication and losing valuable time because the processing team wasn't responding in a timely matter. Our processing...
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4.5
SFTP
T
Timothy A
Indianapolis, IN
Posted on December 20th, 2021 03:12 PM
Candace was wonderful to work with. AAG as a company was awful to work with. Sad to say, but this was likely the last Reverse Mtg I will submit through AAG. Your UW dept., instead of looking for ways to close the loan, they dug deep to find...
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3.5
SFTP
M
Minnie V
Los Angeles, CA
Posted on December 14th, 2021 07:57 PM
turn time and communication
5.0
SFTP
S
Scott L
CATHEDRAL CITY, CA
Posted on December 9th, 2021 04:36 PM
Loan closed with no problems

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