Experience.com
Austin Kretzer's Cover Image
Austin Kretzer - Mortgage Banker in Decatur, AL

Austin Kretzer

Claimed

Mortgage Banker

4.85
(89)
Company Logo
Mutual of Omaha Mortgage, a Mutual of Omaha Insurance family company, is a leading residential mortgage provider that's committed to helping their clients protect what they care about and achieve their financial goals. Mutual of Omaha Mortg...... Show More
Company Logo
Location & Business Hours
Business Hours
Wed
8 AM to 6 PM
Thu
8 AM to 6 PM
Fri
8 AM to 6 PM
Overall Ratings
4.85
(89)
Filter by Date
Range
Filter by Rating
Reviews from Web
  • 5.0
    Encompass
    C
    Christine M E
    Knoxville, TN
    Posted on August 11th, 2025 01:55 PM
    Austin was very helpful and communicative during the whole process.
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm glad to hear that you found my assistance helpful and that communication was smooth throughout the process, Christine. It was a pleasure working with you at Mutual of Omaha Mortgage. Thank you for your feedback and for allowing me to be...
    read more
  • 4.16
    Encompass
    B
    Bennie C
    Seymour, TN
    Posted on May 10th, 2025 01:36 PM
    Austin was very helpful but the lack of knowledge of fha guidelines and policies in the beginning of my search for a loan would have made this a much more pleasant and effective proces, I'm not sure who didnt didn't catch the fha waiting period...
    read more
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    Bennie, thank you for your feedback. I'm glad that the process became efficient and pleasant once we moved past the initial waiting period. I apologize for any inconvenience caused by the early stages of the loan process. Your insights are...
    read more
  • 5.0
    Encompass
    Z
    Zachary T Z
    New Castle, PA
    Posted on May 2nd, 2025 11:47 AM
    Austin K was great!
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm glad to hear that you had a great experience, Zachary. It was a pleasure working with you at Mutual of Omaha Mortgage. Thank you for your kind words!
  • 5.0
    Encompass
    D
    Deborah L C
    Chattanooga, TN
    Posted on April 24th, 2025 05:08 PM
    What made my experience GREAT was AUSTIN KRETZERHe was amazing throughout the entire protocol.He was quick to respond, help, and support. He is dedicated and devoted to his customers. Very professional and courteous. I'm going to really miss...
    read more
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm thrilled to hear that your experience was great and that I could assist you throughout the process. Your kind words about my dedication and professionalism are truly appreciated. Thank you for choosing Mutual of Omaha Mortgage, and I wish...
    read more
  • 4.83
    Encompass
    T
    Troy S
    Grant, NE
    Posted on March 18th, 2025 03:34 PM
    Austin was communicative, straightfoward, and accomodating in as timely a manner as I've ever experienced in working through a loan process.
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm glad to hear that your loan process was smooth and that you found my communication and accommodation effective. It was a pleasure assisting you, and I appreciate your kind words about your experience with Mutual of Omaha Mortgage.
  • 4.66
    Encompass
    M
    Michael D G
    Sanford, FL
    Posted on March 3rd, 2025 11:44 AM
    Austin provided the information needed to push the process forward without being too pushy through the process
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm glad to hear that you felt the process was smooth and that I provided the necessary information without being overbearing. It's important to me that my clients feel comfortable and informed every step of the way. If you have any other questions...
    read more
  • 5.0
    Encompass
    B
    Brianna D
    Lees Summit, MO
    Posted on December 24th, 2024 02:28 PM
    The whole experience was great. Even with hiccups from outside agencies he still got the job done quickly and smoothly!
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm thrilled to hear that you had a great experience, Brianna! Despite encountering a few hiccups from outside agencies, I'm glad we were able to complete the process quickly and smoothly. Your satisfaction is incredibly important to us at...
    read more
  • 5.0
    write_review_unverified
    C
    Cierra A
    Posted on December 14th, 2024 12:59 PM
    Austin was great from beginning to end. Very communicative and the process for me was super efficient and quick. I definitely hope I have the opportunity to work with Austin in the future.
  • 5.0
    Encompass
    S
    Shawntell F B
    Gainesville, FL
    Posted on December 12th, 2024 01:15 AM
    Austin was very knowledgeable and patient with me and my wife when ever we had questions about our Refinance.
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    I'm truly grateful for your kind words, Shawntell. It was a pleasure assisting you and your wife with your refinance process. I strive to ensure my clients fully understand each step, and I'm glad you felt that commitment. Here at Mutual of...
    read more
  • 4.5
    Encompass
    A
    Arnold W P
    Waupun, WI
    Posted on October 28th, 2024 04:31 AM
    everything was quick and easy
    Reply from Austin Kretzer
    October 8th, 2025 10:32 AM
    Glad to hear that you found the process quick and easy, Arnold. I'm pleased that your experience with Mutual of Omaha Mortgage was a positive one. Your feedback is valuable and encourages us to maintain our high level of service. Thank you...
    read more
  • 10 of 89
    About
    Mutual of Omaha Mortgage, a Mutual of Omaha Insurance family company, is a leading residential mortgage provider that's committed to helping their clients protect what they care about and achieve their financial goals. Mutual of Omaha Mortgage is licensed to operate in 48 states and offers an array of home loan products at competitive rates. The company's commitment to delivering a 5-star experience for every customer has allowed them to become one of the fastest-growing residential mortgage providers in the country.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Home Loans
    Mortgage
    Mortgage Loans
    Refinance
    Financial Service
    Loan Service
    106
    /850
    Search Rank Score
    What is the Search Rank Score®?
    Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.

    Year Started

    1909

    Time Zone

    Central Standard Time (CST)
    Licenses
    • NMLS#1553658
    Disclaimer
    Mutual of Omaha Mortgage, Inc., NMLS ID 1025894. 3131 Camino Del Rio N 1100, San Diego, CA 92108. AL Consumer Credit License 22123; AK Broker/Lender License AK1025894. AZ Mortgage Banker License 0926603; AR Combination Mortgage Banker/Broker/Servicer License 109250; Licensed by the Department of Financial Protection & Innovation under the CA Residential Mortgage Lending Act, License 4131356; CO Mortgage Registration 1025894; CT Mortgage Lender License ML-1025894; DE Lender License 028515; DC Mortgage Dual Authority License MLB1025894; FL Mortgage Lender Servicer License MLD1827; GA Mortgage Lender License/Registration 46648; HI Mortgage Loan Originator Company License HI-1025894; ID Mortgage Broker/Lender License MBL-2081025894; IL Residential Mortgage Licensee MB.6761115; IN-DFI Mortgage Lending License 43321; IA Mortgage Banker License 2019-0119; KS Mortgage Company License MC.0025612; KY Mortgage Company License MC707287; LA Residential Mortgage Lending License 1025894; ME Supervised Lender License 1025894; MD Mortgage Lender License 21678; MA Mortgage Broker and Lender License MC1025894; MI 1st Mortgage Broker/Lender/Servicer Registrant FR0022702; MN Residential Mortgage Originator Exemption MN-OX-1025894; MS Mortgage Lender 1025894; MO Mortgage Company License 21-2472; MT Mortgage Broker and Lender License 1025894; NE Mortgage Banker License 1025894; NV Exempt Company Registration 4830. Licensed by the NH Banking Department, Mortgage Banker License 19926-MB; Licensed by the NJ Banking and Insurance Department. NJ Residential Mortgage Lender License 1025894; NM Mortgage Loan Company License 1025894; NC Mortgage Lender License L-186305; ND Money Broker License MB103387; OH Residential Mortgage Lending Act Certificate of Registration RM.804535.000; OK Mortgage Lender License ML012498; OR Mortgage Lending License ML- 5208; PA Mortgage Lender License 72932; RI Lender License 20163229LL. RI Loan Broker License 20163230LB; SC BFI Mortgage Lender/Servicer License MLS-1025894; SD Mortgage Lender License ML.05253; TN Mortgage License 190182; TX Mortgage Banker Registration 1025894; UT Mortgage Entity License 8928021; VT Lender License 6891; VA Mortgage Broker and Lender License, NMLS ID #1025894 (www.nmlsconsumeraccess.org); WA Consumer Loan Company License CL-1025894; WV Mortgage Lender License ML-1025894; WI Mortgage Banker License 1025894BA; WY Mortgage Lender/Broker License 3488. Toll Free #: (877) 978-1922. Subject to Credit Approval. For licensing information, go to: www.nmlsconsumeraccess.org