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Alex Kerins, Ruoff Mortgage
Senior Loan Officer | NMLS# 389944 | Ruoff Mortga...
Additional Licenses: NMLS# 389944 | KY - MC805902.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Complicated situation.
Excellent communication skills.
Reply from Alex Kerins
September 13th, 2024 03:31 PM
I'm truly grateful for your kind words, Drew. It makes me happy to know that you appreciated my communication skills. It's feedback like yours that keeps me motivated to provide the best service possible at Ruoff Mortgage. If you have any other...
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All of the outside vendors were great as well. The house inspector and the closing agent. All were great.
There was great communication and teamwork right up until the day of closing. There were multiple errors on the settlement agreement that needed to be revised but we did not receive the final documentation until a day before closing, despite...
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Reply from Alex Kerins, Ruoff Mortgage
July 8th, 2024 12:38 PM
Hi Lekha, thank you for taking the time to provide your feedback. I sincerely apologize for the inconvenience experienced during the closing process. Your experience is not reflective of the high standard we set at Ruoff Mortgage. What started...
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Alex helped us through every step of the process, and truly made this experience painless. He was ALWAYS available to us, and answered every question we had. We appreciate him and all his hard work, thank you Alex!
Reply from Alex Kerins, Ruoff Mortgage
June 24th, 2024 02:24 PM
It was truly my pleasure, Adam! Appreciate the kind words. So excited for you guys and hope you reach out if you ever need anything. I had a reminder set to follow up with you on the Homestead Exemption; not sure if it required anymore effort...
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Alex and team were always there when we needed them. They explained everything clearly and made the entire process simple and easy. The absolute best home buying experience! 10/10 recommend.
Reply from Alex Kerins, Ruoff Mortgage
June 18th, 2024 04:16 PM
Thank you so much, Jena! We aim to please. And of course, always great to work with friends. You and Adam were awesome and we're so excited for you all. ALWAYS reach out anytime if you ever have questions or know of anyone else who could use...
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Reply from Owner
June 18th, 2024 04:18 PM
Thank you so much, Rachel! Greatly appreciate the positive feedback. So excited for you and Ava and let us know if you ever need anything. Happy to help any friends or family who could also benefit from our services!
Great experience
Alex has fantastic customer service and always has a positive attitude. He is very easy to communicate with and explained a lot of the loan process to us in ways that we could understand, as we were new to the process. There were a few hiccups...
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Reply from Alex Kerins, Ruoff Mortgage
June 18th, 2024 04:40 PM
Hi Kimmy, thank you for taking the time to share your detailed review. I'm glad to hear that you found my customer service and communication style to be helpful during the loan process. It's my top priority to ensure that my clients understand...
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About
Additional Licenses: NMLS# 389944 | KY - MC805902.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
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Addresses and Serving Areas
Other Serving Areas
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 389944
- KY - MC805902