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5.0
Encompass
N
Natalie K
FOREST RANCH, CA
Posted on January 9th, 2024 10:28 PM
Shan is a pleasure to work with in all aspects of the process! She is communicative, thorough, creative, caring, professional and down to earth. Thank you, for being you Shan! I look forward to working with you again!
Reply from Shan Conry
January 11th, 2024 07:42 PM
I am truly honored by your kind words and the perfect rating, Natalie. It was an absolute pleasure working with you as well. Your appreciation motivates me to continuously provide the best service possible. I am thrilled to hear that my communication,...
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5.0
Encompass
B
Belinda M S
CHICO, CA
Posted on January 6th, 2024 03:53 PM
Everyone there were super helpful and professional. No delays at all and the client portal made it so easy to stay on task.
Reply from Shan Conry
January 11th, 2024 07:43 PM
I'm delighted to hear that you had such a positive experience with us, Belinda. Your kind words and the 5-star rating mean a lot to our team. We take pride in our professionalism and strive to make the mortgage process as smooth as possible...
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5.0
Encompass
K
Kim J
Chico, CA
Posted on December 16th, 2023 05:29 PM
Shan is an amazing communicator and stays on task with the client - following the transaction all the way to closing. She always shows up at the signing appointment and is readily available with answers for the client and the agent when there...
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Reply from Shan Conry
December 18th, 2023 03:35 AM
Thank you so much, Kim, for leaving such a wonderful review. Communication is key in our business, and I'm thrilled that you appreciated my efforts. I'm here to ensure that each transaction goes smoothly from start to finish. Your positive...
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5.0
Encompass
K
Kevin S M
CHICO, CA
Posted on December 16th, 2023 04:44 PM
Shan is personable and takes care of business. Always letting the customer know where we are in the process. A++
Reply from Shan Conry
December 18th, 2023 03:37 AM
I greatly appreciate your fantastic review, Kevin! I'm thrilled to hear that my commitment to keeping clients informed throughout the process has resonated with you. I strive to maintain a personable and efficient service, so it's wonderful...
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5.0
Encompass
A
Alex S R
Oroville, CA
Posted on December 1st, 2023 01:22 PM
Shans dedication to helping close my loan and her willingness to work so diligently, both my realtor and I were very appreciative! Thank you Shan.
Reply from Shan Conry
December 1st, 2023 05:02 PM
I'm genuinely grateful for your kind words, Alex. It was truly a pleasure assisting you in securing your loan. Knowing that both you and your realtor appreciated my efforts brings me great joy. It's customers like you that make my work at so...
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5.0
Encompass
A
Angela E
Forest Ranch, CA
Posted on October 28th, 2023 01:45 PM
This was my first time buying a house and Shan was patient with my questions and explained things thoroughly. She def went the extra mile to make sure I understood the process. Highly recommend her!
Reply from Shan Conry
December 1st, 2023 05:03 PM
I'm incredibly touched by your kind words, Angela! Your review means a great deal to me. As a first-time homebuyer, I know how overwhelming the process can be, and I'm glad I could assist and make things easier for you. It was my pleasure to...
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5.0
Encompass
G
Gary D H
Chico, CA
Posted on October 12th, 2023 03:26 PM
Shan made it great, she is the best.
Reply from Shan Conry
October 12th, 2023 04:41 PM
I'm genuinely delighted to hear that you had a positive experience with me, Gary. At Mason-McDuffie Mortgage, we strive to provide the highest level of service to our customers. Your feedback not only helps us, but also helps other potential...
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4.5
Encompass
M
Mark J M
Chico, CA
Posted on October 2nd, 2023 03:51 PM
The sellers were difficult. It wasn’t Shan and her team.
Reply from Shan Conry
October 12th, 2023 04:43 PM
I truly appreciate your feedback, Mark. It's unfortunate that the seller was so difficulties but our team worked hard to get it done. Your rating means a lot to us and it motivates us to continuously improve. Thank you for recognizing our efforts...
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5.0
Encompass
J
Jayme F
Chico, CA
Posted on September 27th, 2023 01:21 PM
Shan was amazing! She went above and beyond with a difficult situation and to make everything come together! Thanks to her professionalism and responsiveness we closed early!! Thank you Shan!!
Reply from Shan Conry
September 27th, 2023 06:30 PM
I'm incredibly grateful for your kind words, Jayme. It was a complex situation with this manufactured home in a park, but your cooperation helped make the process smoother. I'm glad we were able to close early and deliver the service you deserved....
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5.0
Encompass
N
Nancy D
CHICO, CA
Posted on September 25th, 2023 04:07 AM
It was great to meat with Shan. She was very helpful and resourceful. Shan responded fast and kept me updated at all times.
Reply from Shan Conry
October 12th, 2023 04:44 PM
I am incredibly grateful for your kind review, Nancy. It was an absolute pleasure to assist you and I'm thrilled to hear that you were satisfied with the speed and quality of my service. Your feedback means a lot to me and to all of us here...
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