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Roxanne Lopez, VP/Senior Loan Officer, NMLS #162413 | Nova Financial & Investment Corporation, DBA NOVA® Home Loans, NMLS #3087 | BK 0902429 | Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act #4131230. Also licensed by the CA-DFPI under the CFL #6036566. Loans made or arranged pursuant to a California Financing Law License. | https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/3087 | Equal Housing Opportunity |
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5.0
Encompass
M
Marcus D C
Tucson, AZ
Posted on February 14th, 2024 05:12 PM
My wife and I have entrusted Roxanne with all our mortgage needs for many years and after buying yet another home with Roxanne's help we were able to get a great deal, EVEN in today's high rate environment. Roxanne is very honest, caring and...
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5.0
Encompass
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Gabriela S
Marana, AZ
Posted on February 6th, 2024 05:34 PM
Roxeanne is always on top of it, keeping me in the loop every step of the way and keeping the transaction as smooth as possible.
5.0
Encompass
M
Magdalena T
Tucson, AZ
Posted on February 5th, 2024 04:28 PM
I believe this is our 4th time working with Roxanne. We feel at ease and trust her knowledge and experience in this field. She answers all of our questions, looks out for our best interest. She takes care of her customers, she reaches out when...
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5.0
Encompass
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Gerald E C
Sierra Vista, AZ
Posted on February 3rd, 2024 03:04 PM
Roxanne answered all of my questions and was very quick to help us along the way
4.0
Encompass
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David C L
Sahuarita, AZ
Posted on January 30th, 2024 06:37 PM
My experience was ok
Reply from Roxanne Lopez
January 30th, 2024 11:54 PM
I appreciate your feedback, David. While I'm glad your experience was satisfactory, I'm committed to providing excellent service to every customer. I'd be interested in hearing any suggestions you may have to improve our services at Nova Home...
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5.0
Encompass
B
Brittany P
Tucson, AZ
Posted on January 17th, 2024 03:20 PM
Everything was professional and done in a timely manner. Thank you again!
Reply from Roxanne Lopez
January 30th, 2024 11:55 PM
I'm thrilled to hear you had such a positive experience, Brittany! At Nova Home Loans, we strive to maintain the highest level of professionalism and expedite our process as best we can. Your kind words and perfect rating mean the world to...
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5.0
Encompass
S
Susan J D
Green Valley, AZ
Posted on January 12th, 2024 02:38 AM
NOVA always works with my clients who are sometimes tough. Kudos for their tenacity!
Reply from Roxanne Lopez
January 30th, 2024 11:56 PM
I'm genuinely grateful for your kind words, Susan. It's always a pleasure to work with your clients, regardless of how challenging the situation might be. Your review means a lot to me and it encourages us at Nova Home Loans to stay committed...
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4.0
Encompass
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Paul S D
Green Valley, AZ
Posted on January 9th, 2024 02:58 AM
There were several problems with sending and receiving documents, which may have been a systems issue, and not Roxanne’s fault.
Reply from Roxanne Lopez
January 30th, 2024 11:56 PM
I appreciate your honest feedback, Paul. I apologize for the inconvenience you experienced with the document transmission. While I strive to provide seamless service, it appears that there may have been technical issues beyond my control during...
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5.0
Encompass
S
Suzanne J M
Green Valley, AZ
Posted on January 7th, 2024 04:22 AM
Good communication with Roxanne throughout escrow process.
Reply from Roxanne Lopez
January 30th, 2024 11:57 PM
I'm thrilled to hear about your positive experience with me, Suzanne. Your feedback is greatly appreciated. Communication is key, especially during the escrow process, and I'm glad I was able to provide this for you. I look forward to working...
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5.0
google
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Andy A
Posted on January 6th, 2024 07:35 PM
Roxanne is someone you can count on to work in your best interest. She is always available no matter the time or day. She is extremely knowledgeable and provides multiple options so that you can decide what works best for your situation. Definitely...
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