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5.0
Encompass
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Lisa B
Smyrna, TN
Posted on February 25th, 2024 10:59 PM
Availability, advice and respect.
5.0
Encompass
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D'Angelo T
NASHVILLE, TN
Posted on February 5th, 2024 06:21 PM
Rob was very thorough and walked me through the entire process. I am a first-time homebuyer, and Rob ensured that I knew what every term meant and how he arrived at the point of funding my home loan. It was truly an exceptional experience.
Reply from Rob Shell
February 15th, 2024 06:23 PM
I'm truly grateful for your kind words, D'Angelo. As a mortgage professional, my main goal is to make the home buying process as smooth and understandable as possible, especially for first-time homebuyers. I'm thrilled that you felt well-informed...
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5.0
Encompass
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Orphe D
NASHVILLE, TN
Posted on January 29th, 2024 03:38 PM
First and foremost, the constant communication from Rob and his team. Also, the use of technology and the ease with which we got things done.
Reply from Rob Shell
February 8th, 2024 03:41 PM
I'm thrilled to hear about your excellent experience, Orphe! Your positive comments affirm the diligence and dedication our team puts into each client's mortgage process. We pride ourselves on the seamless integration of technology into our...
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5.0
Encompass
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Sandra W
Nashville, TN
Posted on January 29th, 2024 02:19 PM
Rob is great to work with! Keeps you in the loop during every step of the process, and made everything so easy for my clients.
5.0
Encompass
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Lori A C
Nashville, TN
Posted on November 29th, 2023 01:33 PM
Rob presented me with lots of options on rate packages and kept me in the loop constantly as to status. No hiccups and easy closing. I'm an agent so I know what a good closing looks like.
Reply from Rob Shell
December 9th, 2023 01:37 PM
I am thrilled to hear about your positive experience, Lori! At Mutual of Omaha Mortgage, we strive to present our clients with a variety of rate packages tailored to their needs and keep them informed at every step of the process. It's especially...
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5.0
Encompass
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Deborah H
Mount Juliet, TN
Posted on November 26th, 2023 12:55 PM
Rob is friendly, helpful, informative and knows his job well. He kept me up to date on what was happening with my mortgage. I will happily use him again and definitely refer him to a friend.
Reply from Rob Shell
December 6th, 2023 12:57 PM
I'm truly appreciative of your kind words and 5-star review, Deborah. It was my pleasure to keep you informed and to assist with your mortgage needs. I strive to provide the best service possible and your feedback means a lot to me. Thank you...
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5.0
Encompass
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Alan A M
Nashville, TN
Posted on November 5th, 2023 02:04 PM
Rob is someone who cares about the process and making sure everyone understands what goes into buying a home. He made the transition easy and manageable and an overall great person
Reply from Rob Shell
November 15th, 2023 02:08 PM
I'm truly grateful for your kind words, Alan. It's important to me that everyone involved in the home buying process feels comfortable and well-informed. Your feedback makes it all worthwhile. Thank you for taking the time to leave this review...
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5.0
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Sarah F
Posted on November 2nd, 2023 04:51 PM
Rob Shell was great to work with and made the process of getting a loan super simple. He provided a variety of routes we could take and discussed the pros & cons of each with us and made us feel really confident that we were getting the best...
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5.0
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Sarah F
Posted on November 2nd, 2023 04:51 PM
Rob Shell was great to work with and made the process of getting a loan super simple. He provided a variety of routes we could take and discussed the pros & cons of each with us and made us feel really confident that we were getting the best...
read more
5.0
Encompass
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Paul G J
Nashville, TN
Posted on October 30th, 2023 09:02 PM
Rob went beyond expectations on all levels: communication, professionalism, empathy, patience and commitment to ensuring we received the best deal. He cared that we were comfortable throughout the process. Rob was the best mortgage officer...
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Reply from Rob Shell
November 9th, 2023 09:05 PM
Thank you so much for your kind words, Paul. I'm thrilled to hear that you felt comfortable throughout the process and that you were satisfied with the deal we were able to secure. Your satisfaction is my top priority and your feedback reaffirms...
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