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5.0
Encompass
E
Emma J
Hialeah, FL
Posted on February 25th, 2024 03:32 PM
I had Mr. Cooper for years. When it came time to refinance, it was a nightmare. I started the process with them on 12/27/23 and it was late January and we were still not closed. The communication was poor. I talked to I don’t remember how many...
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5.0
Encompass
A
Amanda L
Arnold, MO
Posted on February 3rd, 2024 04:41 PM
The process was very easy and smooth. Good communication, will definitely recommend and use again in the future. Thanks.
Reply from Rayan Bergdahl
February 3rd, 2024 08:37 PM
I'm extremely grateful for your kind words, Amanda. It's great to hear you found the process smooth and communication met your expectations. Your willingness to recommend New American Funding and use our services again in the future truly means...
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4.0
Encompass
J
Johnnie W
Silverdale, WA
Posted on January 10th, 2024 03:22 AM
There were some communication gaps, but these were resolved.
Reply from Rayan Bergdahl
January 10th, 2024 04:44 PM
I appreciate your honest feedback, Johnnie. I'm glad to hear that we were able to resolve the communication gaps you experienced. Moving forward, I will strive to improve our communication process. Your satisfaction is important to us at New...
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5.0
Encompass
D
Dennis L
Waverly, NE
Posted on January 1st, 2024 04:20 PM
Rayan was quick to offer HELOC options and was great with communication from the get go. It gave us peace of mind that we were going to be able to accomplish our goals.
Reply from Rayan Bergdahl
January 2nd, 2024 06:23 PM
I'm really happy to hear that you've had a positive experience with New American Funding. Communication and finding the best HELOC options for our clients is something I take pride in, so your feedback means a lot. Moreover, it is great to...
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5.0
SFTP
D
Daniel B
Duxbury, MA
Posted on November 29th, 2023 12:43 PM
Rayan was great. The only point I would give as feedback is more help pushing back on the underwritter. UW demand that I prove taxes were paid felt overly intrusive and unfair. Also sending another set up paystubs due to UW delays felt unfair...
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Reply from Rayan Bergdahl
December 9th, 2023 12:47 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
P
Penny B
Logan, OH
Posted on November 6th, 2023 11:49 AM
Ryan was amazing. She really cared about my situation and doing everything in her power to get me this loan!
Reply from Rayan Bergdahl
November 6th, 2023 04:32 PM
I sincerely appreciate your kind words and fantastic rating, Penny. It was truly a pleasure to assist you in securing your loan. Your satisfaction is my top priority, and I'm thrilled to hear that this was reflected in your experience with...
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4.33
SFTP
S
Sheryl V
Ocala, FL
Posted on November 2nd, 2023 02:30 PM
The property survey process hit a speed bump, which was frustrating but in the end it was resolved.
Reply from Rayan Bergdahl
November 2nd, 2023 09:58 PM
I sincerely appreciate your feedback, Sheryl. I apologize for the difficulties experienced during the property survey process. I'm glad to hear that we were able to resolve the issue to your satisfaction. I'm committed to providing a smoother...
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5.0
Encompass
K
Kimberly B
New Bedford, MA
Posted on October 10th, 2023 05:05 PM
I worked with Jenna throughout the process who was amazing. Jenna was extremely responsive, answered all my questions and more! Jenna and Rayean are the best team!! Thank you so much for this experience!
Reply from Rayan Bergdahl
October 10th, 2023 05:08 PM
I'm sincerely grateful for your fantastic review, Kimberly! Knowing that you had an amazing experience with me and Jenna at New American Funding is truly rewarding. Your satisfaction is our priority, and we aim to provide swift responses and...
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5.0
Encompass
P
Penny B
Logan, OH
Posted on October 8th, 2023 02:56 PM
When I 1st started this process I had a different loan officer. That was not very good. I then got in touch with Rayan and it has been so much better. I am still waiting for the loan to be finalized though. I started this in like April but...
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Reply from Rayan Bergdahl
October 18th, 2023 02:57 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
5.0
Encompass
C
Charles G B
Selbyville, DE
Posted on October 4th, 2023 02:22 PM
Very helpful, easy to reach, was with me every step of the way.
Reply from Rayan Bergdahl
October 4th, 2023 02:53 PM
I sincerely appreciate your kind words and the outstanding rating, Charles! It was truly a pleasure assisting you every step of the way. Your satisfaction is my top priority and I'm elated to hear that you found my service helpful and accessible....
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