Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Sun
closed
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Robert provided outstanding service throughout the entire mortgage process for our new home. He was professional, responsive, knowledgeable, and always available to answer our questions. He made what can be a stressful process feel smooth and...
read more
for
The communication and willingness to answer any questions that we had.
Reply from Rick Oaks
September 28th, 2026 03:28 PM
I appreciate your feedback, Ruben. It's important to me that communication is clear and all your questions are addressed throughout the process. I'm glad to know you felt supported with Highlands Residential Mortgage, Ltd.
Lauren was very responsive . We had a couple of situations that required some brainstorming and she took charge with a solution My Buyer was very pleased with the processs Even commented that Buying a house is Fun!
read more
Lauren and her team were very professional and knowledgeable about helping us close on our home. Every step of the way, the Highland mortgage ensured that we were educated and informed on next steps.
for
Communication and answering his phone.
Reply from Rick Oaks
September 26th, 2026 04:12 PM
I'm pleased to know that you found my communication and responsiveness helpful, Marygold. At Highlands Residential Mortgage, Ltd., I always aim to be available and provide clear communication to support my clients' needs.Thanks for referring...
read more
for
Rick is the best! I was extremely scared to get another opinion because the other 2 companies I went through the person was not friendly or the other person would get aggravated when i adked any questions . I have necer gone through this process...
read more
Reply from Rick Oaks
September 25th, 2026 03:19 PM
I'm so glad I could help make the process easier for you, Samantha. At Highlands Residential Mortgage, Ltd., we aim to provide a supportive and patient experience, especially for those going through it for the first time. Thank you for your...
read more
The process was simple and went quite smoogth
Reply from Lauren Stamper | The Tish Ashley Te...
September 25th, 2026 02:53 PM
Darrell, I'm glad to hear that the process was simple and smooth for you. At Highlands Residential Mortgage, Ltd., ensuring a seamless experience is a priority, and I appreciate your feedback.
Excellent response time and Tracy was very helpful with questions and recommendations. Tracy made the process streamlined and easy.
Reply from Tracy Chairez
September 24th, 2026 05:37 PM
Kyle, thank you for your kind feedback. I'm glad to hear that my assistance and the streamlined process met your expectations. At Highlands Residential Mortgage, Ltd., ensuring a seamless experience is always my goal.
for
Rob and his team were very communicative and great to work with. Would highly recommend!
Reply from Rob Rothrock
September 24th, 2026 02:48 PM
Michelle, I'm happy to hear that you found my team at Highlands Residential Mortgage, Ltd. communicative and great to work with. Thank you for your high recommendation!
for
Great communication and was very informative to my first-time home buyers.
1–10 of 8081
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
