Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Team was knowledgeable and kept me up to date! Worked with a unique situation and made it work
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Christina D
Lori went above and beyond to make sure our first time buying a home was exactly how it should be. She was quick, efficient, always kept us in the loop with what was going on. We couldn't have asked for a better experience and are very grateful...
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Lori was very responsive and answered any questions we had. Made the home buying process a lot easier. Would highly recommend!
Lori was always available and responsive. Made the process smooth in what can be a stressful situation in buying a house.
I didn't feel like just a client it was a very friendly process throughout the whole thing
the loan itself and the technology worked seamlessly. my concerned were communication with Lori- responses to questions or concerns being hasty, short or rude. some commun was helpful and effective whole other responses had me very upset and...
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Reply from Lori Fetter
September 15th, 2026 03:20 PM
Sarah,I am truly sorry that you felt I was ever short or rude throughout the process. I do believe that sometimes intent and kindness get lost in text and email, and I will be more cognizant of this in the future . I hope you are very happy...
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Lori helped us get our loan for our home approved while we were under a time crunch, the process was easy and understandable. She was available to answer all of our calls for any questions that we may have had during the process.
Reply from Lori Fetter
September 15th, 2026 03:22 PM
So very excited for you and the family! Thank you so very much! It was truly a pleasure working with you!
Josh Pick explained everything very well and was quick to respond to questions.
Reply from Josh Pick, Ruoff Mortgage
September 8th, 2026 12:00 AM
Thank you, Bailey...congratulations to you on your home purchase and thank you for taking the time to do the survey and leave your comments!
Josh Pick, Ruoff Mortgage has received a review with 5 star rating from Jeff G
Reply from Owner
September 7th, 2026 11:59 PM
Thanks for taking the time to leave your feedback, Jeff, and congratulations to you and Jennifer on your home purchase!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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