We almost lost the deal because you were underwriters did not like the fact that my Buyer was a telecommuter and not a remote work. This could have cost him the home since we did not close on time because of this factor that happened two days...
The entire two weeks leading up to closing were chaos. We were ahead with everything on the file. The (I believe she is the processor, Jem) seemed to make a mess out of multiple things. Docs my client said he turned in weren't processed. The...
Reply from Alan Smith
February 23rd, 2024 06:56 PM
I'm truly sorry to hear that your experience did not go as smoothly as it should have, KayLa. At New American Funding, we pride ourselves on our diligence and high customer satisfaction, so it's disappointing to learn that we did not live up...
Coddi took the time and made sure I understood the process and answered any questions I had. The interest rate was better with the other mortgage company I was considering, but Coddi customer service was by far the best and it was my deciding...
Reply from Coddi Dean
February 23rd, 2024 04:26 PM
Thank you so much, Ciara, for taking the time to leave such a glowing review! I'm thrilled to hear that you found my customer service to be a deciding factor in choosing New American Funding. It was my pleasure to assist and ensure you understood...
First experience, wasnt so great!
Ben made things move faster. Ben was fast, effective and efficient.
Reply from Ben Watson
February 23rd, 2024 05:18 PM
I'm delighted to hear that you had a positive experience with me at New American Funding, Shunta. I highly appreciate your generous rating and kind words. Your satisfaction is my top priority, and I'm glad I could help make things faster and...
Lack of communication between NAF and homeowner on receiving required documents or providing updated status on the loan processes. Sara requested multiple times for documents previously sent, appearing to be unorganized or forgetful. Did not...
Made buying our first home easy! Thank you to Zain and the team at NAF for making this an amazing experience!
Posted on February 21st, 2024 01:16 PM
There was a very large lack of communication for myself and my clients. When we reached out to get answers, the most common answer was I don't know let me check on that. When given a timeline for a response, the timeline was never met (and...
Mitchell L W
Posted on February 21st, 2024 12:05 AM
Super job! Maintained excellent communications throughout the entire process! Communication with Leonard and Claudia occurred nonstop and even on the weekend to ensure we stayed on tasks to meet house closing deadline without any issues from...
Reply from Leonard Bernal
February 21st, 2024 12:26 AM
Thank you Mitchell,
I speak for Claudia, it was an absolute pleasure helping you, Lora and family with this purchase. Blessings!