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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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N
Nichole A H
Advance, NC
Posted on February 21st, 2024 03:23 PM
Lee Miller should not be in a client facing position. She was lazy, lost documents, did not return phone calls, and made it a miserable experience. If it was not for Anthony Hartsell, I would have pulled the loan.
H
Heather A
Heath, OH
Posted on February 21st, 2024 12:04 PM
Jason did a fantastic job. Very prompt and available. He kept us updated and informed throughout the entire transaction!
Reply from Jason Lambert
February 21st, 2024 12:56 PM
I'm thrilled to hear that you had such a positive experience, Heather! Keeping clients informed and making myself available is always a priority, and I'm glad it made the process smoother for you. I hope I get the chance to work with you again...
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5.0
Encompass
J
James D K
Pensacola, FL
Posted on February 20th, 2024 07:53 PM
Quick response time for all questions
S
Sidhartha S T
New Braunfels, TX
Posted on February 20th, 2024 04:37 PM
Josh and Colt team is great.
Reply from Josh Morrow
February 21st, 2024 04:20 PM
Thank you for the 5 star review, Sidhartha! I greatly appreciate you trusting New American Funding and myself to finance your home purchase. Your promptness in providing all required documents made our operations team's jobs so much easier...
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D
Donna C C
Hamilton, OH
Posted on February 20th, 2024 02:31 AM
Jason was great! He answered all my questions, called me right back if I left a message, and helped me so much!! Very happy with Jason, Susan and NAF!! Thank you!!
Reply from Jason Lambert
February 20th, 2024 12:53 PM
I am truly grateful for your kind words, Donna. Ensuring you have a clear understanding and quick responses is a priority for me, and I'm thrilled to hear that you had such a positive experience. Susan and I, along with the entire New American...
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C
Caroline M C
Newaygo, MI
Posted on February 19th, 2024 03:22 PM
I had worked with Toni through the whole process, she was excellent, then all of a sudden I get someone new, so never developed a repo with Jason.
Reply from Jason Lambert
February 20th, 2024 12:56 PM
Hey Caroline, Toni quit working here so I was transferred to you. You seemed to be happy that your file was closed efficiently after I was sent your file. I will be happy to help you again in the future.
5.0
Encompass
N
Naomi K E
Bristol, CT
Posted on February 18th, 2024 01:10 PM
Ari was there every step of the way. He made the process easier, especially when I was nervous. Huyen explained what she needed in clarity. She was patient and kind to me when I was stressed out.
5.0
Encompass
S
Sean J F
Detroit, MI
Posted on February 17th, 2024 08:31 PM
Knowledge of loan and process, easy to contact, and great response time when getting information back.
Reply from Ty Berry
February 20th, 2024 01:46 PM
Thank you very much for the kind words Sean! Let me know if there's anything I can help you with, and thanks again for sticking with me/us on this!!
5.0
Encompass
E
Eric W G
Bellefontaine, OH
Posted on February 17th, 2024 03:41 PM
My loan processor Dianna Do was very helpful and attentive
4.16
Encompass
B
Brian P
Mechanicsburg, PA
Posted on February 16th, 2024 11:55 PM
everyone was just very helpful and responsive to any questions we had
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