Hendersonville, Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Melissa is the best! She jumped right in to support us through thr entire process. Even was able to get us a better interest rate. This is our third experience with Melissa and I would never look to work with anyone else.
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Reply from Melissa Luman Phillips
September 7th, 2026 05:50 PM
Susan, I'm pleased to hear that I've been able to support you through the entire process and secure a better interest rate. Your continued trust in my services means a lot, and I'm grateful for your loyalty over these three experiences.
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Carolyn was very helpful and explained everything the whole time
Reply from Carolyn Cole
August 24th, 2026 05:35 PM
Timothy, I appreciate your kind words. I'm glad I could be helpful and provide clear explanations throughout the process. If you have any more questions, feel free to reach out.
Very helpful advocate
Reply from Melissa Luman Phillips
August 20th, 2026 03:02 PM
James, I'm grateful for your kind words. It's nice to know I could be a helpful advocate for you.
Melissa was super efficient and a joy to work with! Would highly recommend her to anyone that is looking to buy their dream home!
Reply from Melissa Luman Phillips
August 17th, 2026 05:40 PM
Dylan, I appreciate your kind words and recommendation. I'm glad to have been part of your home-buying journey and to hear that you found the process efficient and enjoyable. Thank you for trusting me with such an important step!
Melissa's guidance and care. She stays on top of the process and helps obtain everything we need to get to the closing table. I have worked with her for over 20 years and received excellent care and service in every closing She is the best🤗...
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Reply from Melissa Luman Phillips
July 31st, 2026 07:23 PM
CHeryl, I'm grateful for your kind words and trust over the past 20 years. It's wonderful to hear that my guidance and care have consistently met your needs. If there's anything more I can do for you, please feel free to reach out.
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informative about current interest rates. Provide numerous payment calculations.
Reply from Carolyn Cole
July 30th, 2026 01:55 PM
Kevin, I'm glad you found the information about current interest rates helpful and that the payment calculations were useful. If you have any more questions or need further assistance, feel free to reach out to me at Highlands Residential Mortgage,...
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Carolyn made lending process extremely easy. She was attentive and maintained great communication throughout the entire process. She was clear on expectations and performed in a timely manner. I'm looking forward to working with her again!
Reply from Carolyn Cole
July 6th, 2026 03:07 PM
Ami, I'm happy to hear that the lending process was easy for you and that you appreciated my communication and attentiveness. It's great to know that everything met your expectations in a timely manner. I look forward to working with you again...
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Melissa was very intentional with all of the information needed & helped us understand each aspect! She was very communicative, receptive to any questions or feedback and was very quick to respond! We felt very taken care of.
Reply from Melissa Luman Phillips
July 2nd, 2026 06:45 PM
Laney, I'm glad to know that you felt well taken care of throughout the process. Being intentional and communicative is important to me, and I'm pleased I could help you understand each aspect. If you have any more questions or need further...
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Melissa was absolutely amazing! She was available all hours of the day and helped us with every question we had!
Reply from Melissa Luman Phillips
June 29th, 2026 04:39 PM
Bryanna, I'm grateful for your kind words. It was my pleasure to be available and assist you with all your questions. If there's anything more you need, please don't hesitate to reach out.
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Carolyn was great to work with. Very efficient and able to close early!
Reply from Carolyn Cole
June 22nd, 2026 09:27 PM
Thank you Kina for my review. I look forward to working with you again
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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