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  • Rating
  • About
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5.0
Encompass
A
Alicia B G
Chicago, IL
Posted on November 16th, 2023 04:05 PM
This was my second time working with Matt. I had a great experience both times and would definitely work with him again in the future and recommend him to others. His communication is clear and efficient, and he was very helpful in guiding...
read more
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I am truly humbled by your kind words, Alicia. Providing an efficient and helpful experience for clients like you is the goal of my work at Mutual of Omaha Mortgage. I am beyond thrilled to hear that you had a great experience working with...
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5.0
Encompass
C
Chloe E J
Colville, WA
Posted on October 28th, 2023 04:19 PM
Amazing communication and constant status check INS
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I'm truly honored by your 5-star review, Chloe. At Mutual of Omaha Mortgage, we strive to keep our clients informed at all times. Thank you for your trust. You're always welcome for any future mortgage needs.
5.0
Encompass
A
Annett M E
Fort Washington, MD
Posted on March 2nd, 2024 02:46 AM
Matthew was very professional and patient and helped make the process seamless for me. And was very responsive whenever I needed assistance.
Reply from Matthew Mikhail
March 4th, 2024 02:18 PM
I'm extremely grateful for your positive feedback, Annett. It was a pleasure to assist you throughout the process and I'm glad that I was able to help make it seamless for you. Your satisfaction is my top priority and I'm always here if you...
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5.0
Encompass
S
Selase F
Granger, IN
Posted on February 9th, 2024 03:32 PM
Matthew was very informative and responded to us promptly whenever we needed an advice or needed information. He took his time to explain and walk us through the whole process. He was patient, cooperative and compassionate. He is a true professional....
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Reply from Matthew Mikhail
February 9th, 2024 03:36 PM
I'm extremely grateful for your kind review, Selase. Your feedback means a lot to me and the entire team at Mutual of Omaha Mortgage. Thank you for choosing Mutual of Omaha Mortgage and for your confidence in me.
4.83
Encompass
B
Braedon D
ANNANDALE, VA
Posted on January 28th, 2024 04:09 PM
Great availability and communication. Smooth and fast closing process, closed in 20 days. Got the original and low loan interest rate that was offered prior to closing.
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I appreciate your kind words and high rating, Braedon. And I'm happy to hear that you found our closing process was smooth and fast. Your feedback is instrumental in helping us serve you and other clients better. I am Looking forward to working...
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4.83
Encompass
L
Linda W
Cookeville, TN
Posted on January 11th, 2024 03:53 PM
Quick responses, thorough information, and kind attitudes.
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I truly appreciate you taking the time to leave such a positive review, Linda. It was a pleasure assisting you, and I'm delighted to know you found my responses quick and information thorough. At Mutual of Omaha Mortgage, we highly value customer...
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4.5
Encompass
R
RENE F
Cookeville, TN
Posted on January 11th, 2024 01:37 PM
Matt was very responsive and helpful. He even responded to emails after normal working hours.
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I greatly appreciate your feedback, Rene. It was my pleasure to work with you and Sara, and I'm glad to hear that you were satisfied with my efforts to respond promptly, even outside normal working hours. I strive for a 5-star service, so if...
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5.0
Encompass
R
Roimon H
Chicago, IL
Posted on November 26th, 2023 04:36 PM
Matthew was very responsive and reassuring.
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I'm truly grateful for your kind words, Roimon. It's fantastic to know that my responsiveness and ability to provide reassurance met your expectations. Your 5-star rating is deeply appreciated and it reinforces my commitment to offering top-notch...
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3.0
Encompass
N
Nathan A M
Colville, WA
Posted on November 13th, 2023 11:27 AM
Well being new to house buying I felt rushed and bombarded by information that at a lot of points I could not longer follow along in what was happening
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
I appreciate your feedback, Nathan. I apologize if you felt overwhelmed during this process. As a representative of Mutual of Omaha Mortgage, my aim is to always ensure that our clients feel informed and comfortable. Buying a house is indeed...
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4.5
Encompass
A
Amy L
Leroy, MI
Posted on October 16th, 2023 07:38 PM
We had problems with the listing agent and the AoA. I had constant contact with you or the senior processor. That is very helpful.
Reply from Matthew Mikhail
February 1st, 2024 07:51 PM
Amy. At Mutual of Omaha Mortgage, we strive to provide top-notch customer service and am glad we were able to do that for you. Thank you for rating us 4.50 out of 5 stars. Your feedback motivates us to continue improving our service.

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