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Monday
8:00 AM to 6:00 PM
Tuesday
8:00 AM to 6:00 PM
Wednesday
8:00 AM to 6:00 PM
Thursday
8:00 AM to 6:00 PM
Friday
8:00 AM to 6:00 PM
Saturday
closed
Sunday
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  • Rating
  • About
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5.0
Encompass
P
Patrick J B
Bennington, NE
Posted on February 22nd, 2024 06:02 PM
Mark and his staff’s professionalism and attention to detail
5.0
Encompass
J
Jennifer G
New Ringgold, PA
Posted on February 13th, 2024 01:00 AM
Mark Brown was amazing to work with. He was very knowledgeable, explained everything so well & gave me a chance!! He really made it possible for me to successfully refinance and get to a much better place in my life! I can now sleep at night...
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Reply from Mark Brown
February 23rd, 2024 01:03 AM
I'm thrilled to hear that you had such a positive experience, Jennifer! It's been my pleasure to help guide you through the process of refinancing. Your kind words and high rating mean a lot to me. It's always my goal to make sure clients are...
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5.0
Encompass
C
Cain E
Pembroke, KY
Posted on February 1st, 2024 05:02 PM
Mark was very easy to talk to and thoroughly explained everything to expect at each step along the way.
Reply from Mark Brown
February 11th, 2024 05:07 PM
I'm truly grateful for your kind words, Cain. It was my pleasure to guide you through the process and ensure your understanding at each step. The fact that you found our conversations easy and informative is indeed a satisfaction for me. I...
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5.0
Encompass
D
Donald L H
FORT PAYNE, AL
Posted on January 31st, 2024 02:46 PM
Mark was very relatable to my situation and was always available to me if I had a question or concern. Very funny but serious guy.
Reply from Mark Brown
February 10th, 2024 03:00 PM
I'm genuinely thrilled to hear such commendable words, Donald! It's always heartening to know that my aim to be approachable and available throughout the process has been effective. I believe that a bit of humor can make any situation a tad...
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5.0
Encompass
A
Arthur C S
Kissimmee, FL
Posted on January 4th, 2024 03:08 PM
Very informative, always great to talk to.
Reply from Mark Brown
January 14th, 2024 03:08 PM
Thank you, Arthur, for the generous rating and your kind words. It is my priority at Mutual of Omaha Mortgage to keep our clients well-informed at all times. I'm glad to hear that you've had a good experience. Should you have any more questions...
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5.0
Encompass
L
Lawanda K G
Athens, AL
Posted on December 29th, 2023 03:19 PM
I was having family issues and Mark helped me every day. He carried me through each step always answered my calls and questions. He is very professional and a very caring person. He made the entire process easy and I never once felt uneasy...
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Reply from Mark Brown
January 8th, 2024 03:21 PM
Dear Lawanda, I can't express how much your kind words mean to me. I'm delighted to hear that you had a positive experience with our services. It was truly a pleasure to assist you during this process and I'm glad I could make it easier for...
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5.0
Encompass
S
Steven K
Belding, MI
Posted on December 27th, 2023 10:42 PM
The process was easy and Mark was very personable. It felt like I was being taken care of by a small local company.
Reply from Mark Brown
January 6th, 2024 10:44 PM
I'm absolutely thrilled to hear about your positive experience, Steven! It was a pleasure to guide you through the process, ensuring it was as easy as possible for you. At Mutual of Omaha Mortgage, we strive to provide that 'small local company'...
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5.0
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Bobby S
Posted on November 29th, 2023 09:57 PM
This experience was without a doubt the best customer service experience I have ever had. Mark's knowledge in helping my wife and I obtain our cash out loan seemed unlimited. Any questions we had were answered immediately with 100% accuracy....
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5.0
Encompass
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Robert S
Pomona, KS
Posted on November 29th, 2023 01:35 PM
This experience was without a doubt the best customer service experience I have ever had. Mark's knowledge in helping my wife and I obtain our cash out loan seemed unlimited. Any questions we had were answered immediately with 100% accuracy....
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Reply from Mark Brown
December 18th, 2023 07:44 AM
Thank you very much, Robert, for this glowing review. It's always a pleasure to know that my clients are satisfied and feel well taken care of. Your situation was unique, but I'm glad we could navigate it together smoothly and efficiently....
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5.0
Encompass
M
Michael H
Fouke, AR
Posted on November 22nd, 2023 02:36 PM
Mark is good at communicating and was available whenever needed. He outlined how everything would work and happen. The expectation he set was exactly what occurred. My wife and I are very pleased with Mark’s representation of Mutual of Omaha....
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Reply from Mark Brown
December 2nd, 2023 02:37 PM
I'm genuinely touched by your kind words, Michael. It was an absolute pleasure working with you and your wife, and I'm thrilled to hear that my efforts to keep the lines of communication open and set clear expectations were appreciated. I strive...
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