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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
N
Nicholas M
Independence, MO
Posted on February 19th, 2024 12:05 AM
I was in a very difficult situation and they work out all the details. I absolutely could not be happier!!!!!
2.83
Encompass
K
Kristal R M
Green Isle, MN
Posted on February 8th, 2024 11:44 PM
Letting us know what the steps are and what to expect. The first Phone call was amazing and then it was automated emails. We didn't even know that we would end up with checks we had to send out or what to expect next after closing.
Reply from Marcus Acosta
February 18th, 2024 11:46 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
Encompass
J
Jerome J
Columbus, OH
Posted on January 18th, 2024 01:34 PM
Very responsive and walked us through the process.
Reply from Marcus Acosta
January 28th, 2024 01:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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4.66
Encompass
C
Cynthia G
Boynton Beach, FL
Posted on January 7th, 2024 08:06 PM
Marcus; on the front end was knowledgeable and was also willing to look into any questions I had that he was not sure of completely. I appreciated the honesty; especially considering he was working from a different state that I reside in. In...
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Reply from Marcus Acosta
January 17th, 2024 08:09 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
SFTP
J
James C
Dayton, OH
Posted on December 7th, 2023 03:04 PM
Overall, there is nothing negative, It was all positive communitive and everyone did their part to make the loan happen.
Reply from Marcus Acosta
December 17th, 2023 03:05 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
4.66
SFTP
K
Karen D
Aurora, CO
Posted on November 17th, 2023 04:33 PM
Easy and quick
Reply from Marcus Acosta
November 27th, 2023 04:35 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
SFTP
K
Kelly B
Northampton, MA
Posted on June 17th, 2023 06:58 PM
Marcus overcommunicated and was always explaining things clearly
Reply from Marcus Acosta
September 27th, 2023 03:14 AM
I really appreciate the feedback and am looking forward to working with you again.
3.0
SFTP
C
Claudia S
Independence, MO
Posted on June 12th, 2023 02:31 PM
communication & close on time
4.66
SFTP
N
Nathan M
Northampton, MA
Posted on June 12th, 2023 11:29 AM
Marcus was great!
Reply from Marcus Acosta
September 27th, 2023 03:14 AM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
SFTP
K
Kelly B
Northampton, MA
Posted on June 11th, 2023 03:21 PM
Marcus over communicated and was always helping us understand what was happening so that there were no surprises or hiccups. It was a really great experience.
Reply from Marcus Acosta
September 27th, 2023 03:14 AM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

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