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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
R
RENEE W
Sierra Vista, AZ
Posted on February 14th, 2024 03:11 PM
Katie was available to the client to answer questions and we had a smooth transaction.
1.83
Encompass
M
McShane P
Frierson, LA
Posted on January 27th, 2024 06:38 PM
I just wish they had more commication more
Reply from Katie Keil
February 6th, 2024 06:41 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
2.0
Encompass
S
Sherry W
Frierson, LA
Posted on January 26th, 2024 04:11 PM
Communication from the beginning started with Cari Rubio. Katie did pickup a mess and a lot of mistakes were done before her. We’ve never seen a client have to go through so much.
3.0
Encompass
M
Mark B
New Braunfels, TX
Posted on January 25th, 2024 12:06 AM
Jordyn was awful. She threw major attitude at me and my wife for asking questions we have every right to ask for such a purchase as a home. Sometimes I would be more informed and aware of certain details more than someone whose job it is to...
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Reply from Katie Keil
February 4th, 2024 12:09 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
R
Rafael H
Modesto, CA
Posted on December 30th, 2023 04:26 PM
Katie Keil,Was absolutely incredible, she was there to answer any questions I had though the process , far most important her professionalism to communicate in a timely manner, as a client I would definitely recommend NAF has they have the...
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Reply from Katie Keil
January 9th, 2024 04:27 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
SFTP
C
Christopher W
Clearwater, FL
Posted on December 20th, 2023 04:05 PM
Great service and communication.
Reply from Katie Keil
December 30th, 2023 04:10 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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2.33
SFTP
S
Shanna H
Bunceton, MO
Posted on November 24th, 2023 04:15 PM
If you call or email get a response. There was times I never got hold of anyone with no response back. The hold thing took to long every week new stuff came up with no Communication with anyone Explaining why. Not very happy with the hold Experience...
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Reply from Katie Keil
December 4th, 2023 04:17 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
SFTP
P
Phillip S
Gold Bar, WA
Posted on November 5th, 2023 05:50 PM
Very responsive, respectful and hard working. Always there when I had questions or concerns, either calling, texting and emailing. Katie was very helpful and a true pleasure to work with. :)
Reply from Katie Keil
November 15th, 2023 05:52 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
4.0
Encompass
T
Thomas D
Thorndike, ME
Posted on October 5th, 2023 05:27 PM
Good service from Katie but other on the team not so much.
Reply from Katie Keil
October 15th, 2023 05:30 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
SFTP
R
Roderic W
Lake Charles, LA
Posted on September 21st, 2023 06:07 AM
Katie and Lee were an extremely effective team. They communicate well and were always accessible.
Reply from Katie Keil
October 2nd, 2023 02:25 AM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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