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All loans are subject to credit approval. Vanderbilt Mortgage and Finance, Inc., dba Silverton Mortgage, 1201 Peachtree St NE, Ste 2050, Atlanta, GA 30361, 404-815-0291, NMLS #1561, (http://www.nmlsconsumeraccess.org/), AZ Lic. #BK-0902616, Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act license, Licensed by the N.J. Department of Banking and Insurance, Licensed by PA Dept. of Banking, Rhode Island Licensed Lender. Licensing information: https://silvertonmortgage.com/licensing/. All information is believed accurate and is subject to change without notice. Equal Housing Opportunity.
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5.0
SFTP
C
Christopher T
Lee's Summit, MO
Posted on August 19th, 2022 01:59 AM
I am very happy. This man (Jake) should get a raise. He absolutely exceeded my expectations throughout the whole mortgage process. I place special significance on his willingness to slow down and explain things, because this was my (our) 1st...
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Reply from Jake Heiserman
September 27th, 2023 03:14 AM
This made my night, Chris! Proud to have been able to help and provide you with a great experience! Always here if you need me in the future!
5.0
SFTP
C
Crystal R
Kansas City, MO
Posted on August 16th, 2022 06:17 PM
Jake and his team worked so hard to resolve a rather complicated case. He always goes above and beyond & Definitely has an amazing team of professionals working with him. Thank you Silverton
Reply from Jake Heiserman
September 27th, 2023 03:14 AM
I appreciate all that you do, Crystal! Thank you for the amazing feedback!
5.0
SFTP
B
Beverley A
Lees Summit, MO
Posted on August 15th, 2022 12:52 PM
Jake and team answered all my questions promptly and professionally. Jake explained the loan process and what I should expect along the way. He made sure that I was connected to the right people at the right time to ensure that my closing experience...
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Reply from Jake Heiserman
September 27th, 2023 03:14 AM
I really enjoyed helping you through this process, Beverley! Congratulations on your beautiful new home!
3.5
SFTP
S
Sonya F
Spring Hill, KS
Posted on February 15th, 2024 07:56 PM
Jake was phenomenal, however the process was frustrating. Communication among everyone on the team seemed to be lacking which resulted in asking for same documents repeatedly as well as several time consuming tasks. In the past, applying for...
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Reply from Jake Heiserman
February 18th, 2024 08:14 PM
Thank you for your thorough and honest feedback, Sonya! I appreciate you trusting my team and myself with your business! We'll take this feedback and build upon it to continue providing the best service to our clients!
5.0
SFTP
M
Michael F
Spring Hill, KS
Posted on February 9th, 2024 12:44 PM
Jakes was awesome. Really professional, friendly and easy to communicate with. Very responsive. The background information gathering was a bit of a chore....:)
Reply from Jake Heiserman
February 9th, 2024 06:33 PM
Very kind, Michael! Thank you to Sonya and yourself to trusting me and my team to make this happen for you. It was my pleasure and I am hopeful we work together again in the future!
4.25
SFTP
A
Anthony F
Lee's Summit, MO
Posted on January 18th, 2024 12:58 PM
No problems
Reply from Jake Heiserman
January 19th, 2024 04:57 PM
Thank you for the feedback, Anthony!!!
5.0
SFTP
M
Michael M
Raymore, MO
Posted on December 26th, 2023 10:19 PM
Worked late to get me approved prior to an offer expiring. The whole team went above and beyond all my expectations.
Reply from Jake Heiserman
December 27th, 2023 04:53 PM
Thank you for trusting myself and the team to get this done for you! It took a total team effort between Jeffri, yourself, Summer & Claudine, and myself to deliver this home to you smoothly so great job! I look forward to working with you again...
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5.0
SFTP
K
Kristy L
Warrensburg, MO
Posted on December 26th, 2023 01:26 PM
Dealing with a move from a different state Jake made it very easy for us and was always able to communicate with us!
Reply from Jake Heiserman
December 26th, 2023 05:17 PM
So kind, Kristy. Love starting my week wish feedback like this so I appreciate you taking the time to fill this out! I look forward to working with you again in the near future!!!
4.75
SFTP
T
Tricia R
Blue Springs, MO
Posted on December 23rd, 2023 10:23 PM
Everything went fast and as scheduled
Reply from Jake Heiserman
December 26th, 2023 05:16 PM
Thank you for the kind feedback, Tricia. Exciting year ahead and I'm excited to make it a fruitful one for you! :)
5.0
SFTP
R
Ravi T
Overland Park, KS
Posted on December 22nd, 2023 05:05 AM
Process is good
Reply from Jake Heiserman
December 22nd, 2023 03:38 PM
Thank you for the kind survey, Ravi! Congratulations on your new home!

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