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  • NMLS# 1901456
  • GA - 1901456
  • KY - MC788845
  • OH - MLO-OH.1901456
Business Hours
Monday
9:00 AM to 5:00 PM
Tuesday
9:00 AM to 5:00 PM
Wednesday
9:00 AM to 5:00 PM
Thursday
9:00 AM to 5:00 PM
Friday
9:00 AM to 5:00 PM
Saturday
closed
Sunday
closed

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Ruoff Mortgage Company, Inc | NMLS ID: 141868 | Equal Housing Lender
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5.0
Zillow
E
Eric S
Posted on February 10th, 2024 05:14 PM
Florence was incredibly attentive, knowledgeable, and reliable. I felt as though she was trustworthy, which was important to me for getting a mortgage.
5.0
google
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Josh F
Posted on February 4th, 2024 09:23 PM
Florence Lucas | NMLS# 1901456 | Ruoff Mortgage NMLS# 141868 has received a review with 5 star rating from Josh F
Reply from Florence Lucas | NMLS# 1901456 | Ru...
February 16th, 2024 01:34 PM
Thank you for your generous rating, Josh! I'm thrilled to hear that you had a wonderful experience with Ruoff Mortgage. Our goal is to always provide top-notch service and it's hugely rewarding when we receive such positive feedback. Whether...
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5.0
Encompass
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Joshua F
Batavia, OH
Posted on February 4th, 2024 09:23 PM
Made my first home buying experience a possibility
Reply from Florence Lucas | NMLS# 1901456 | Ru...
February 15th, 2024 03:50 PM
And I am SOOOOOOO happy for you!
5.0
Encompass
K
Kwanza A J
Cincinnati, OH
Posted on January 21st, 2024 12:59 AM
I absolutely love Flo as a person and as a professional loan officer. She made my experience so delightful in helping me to understand everything I needed throughout the process. Flo’s kindness and attentiveness was more than I could have ever...
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Reply from Florence Lucas | NMLS# 1901456 | Ru...
January 21st, 2024 11:16 PM
Dear Kwanza, I love you as a person and as a client, too! I was thrilled to be introduced to you from your realtor, and I am so happy for you to start your next chapter in your fabulous new condo. I love our pictures together from closing,...
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5.0
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Eric S
Posted on January 15th, 2024 04:38 PM
Flo was incredibly attentive, knowledgeable, and reliable. I felt as though she was trustworthy, which was important to me for getting a mortgage.
Reply from Florence Lucas | NMLS# 1901456 | Ru...
February 16th, 2024 01:34 PM
I truly appreciate your kind words, Eric. It was my pleasure to provide you with the knowledge and reliability that you were looking for throughout your mortgage process. Trust is indeed a crucial factor, and I'm glad you felt that with me....
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4.87
Encompass
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Eric M S
DAYTON, OH
Posted on January 15th, 2024 04:37 PM
Flo was incredibly attentive, knowledgeable, and reliable. I felt as though she was trustworthy, which was important to me for getting a mortgage.
Reply from Florence Lucas | NMLS# 1901456 | Ru...
January 21st, 2024 11:14 PM
I very much appreciate your kind words, Eric! I'm thrilled to know that you felt comfortable and confident in my assistance with your mortgage process. Your trust is paramount to me, and I'm glad I could make this a positive experience for...
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5.0
google
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Katherine A
Posted on January 15th, 2024 04:06 PM
Highly recommend working with Ruoff Mortgage for your home loan needs. Florence Lucas was extremely communicative and accessible. She answered all of our questions big and small and kept us in the loop throughout the whole process. She was...
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Reply from Florence Lucas | NMLS# 1901456 | Ru...
February 16th, 2024 01:34 PM
Thank you so much, Katherine, for your kind words and the 5-star rating. I'm delighted to hear you had such a positive experience with Ruoff Mortgage and found our app helpful. I strive to provide the best service to my clients, keeping them...
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5.0
Encompass
K
Katherine A A
DAYTON, OH
Posted on January 15th, 2024 04:04 PM
Florence was extremely communicative and accessible. She answered all of our questions big and small and kept us in the loop. She was friendly, kind, and knowledgeable.
Reply from Florence Lucas | NMLS# 1901456 | Ru...
January 21st, 2024 11:05 PM
I'm thrilled to hear that you had such a positive experience, Katie! Your feedback is appreciated, and it was truly my pleasure to assist you throughout the process. I try to provide a supportive and communicative service, so it's fantastic...
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5.0
Encompass
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Haleigh M M
Milford, OH
Posted on December 17th, 2023 08:24 PM
We are so grateful for Florence through our entire buying process! Any questions at any time of the day she answered shortly after we would reach out and helped us with every question and every problem we ran into! She was beyond patient and...
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Reply from Florence Lucas | NMLS# 1901456 | Ru...
January 21st, 2024 11:17 PM
Thank you so much, Haleigh, for your kind words and the 5-star rating. I am thrilled to hear that you had a smooth buying process! My aim is always to assist to the best of my ability, answering all your questions and making the process as...
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5.0
google
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Chrissy C
Posted on December 3rd, 2023 08:08 PM
Florence Lucas | NMLS# 1901456 | Ruoff Mortgage NMLS# 141868 has received a review with 5 star rating from Chrissy C
Reply from Florence Lucas | NMLS# 1901456 | Ru...
January 22nd, 2024 04:18 PM
Thank you, Chrissy, for the fantastic rating of 5 stars! It was a pleasure to assist with your mortgage needs!

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