First Federal Bank, Jacksonville, FL
Jacksonville, FL
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowled... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
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Everything went smoothly
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We felt that the delivery and conditions of the mortgage were excellent. Juley was very good in outlining the terms and making clear the details of the mortgage. We did feel like later in the process communication could have been a bit improved....
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Very quick
Reply from Betsy Gordon
September 25th, 2026 02:40 PM
I'm glad to hear that you found the process very quick, Kristian. At First Federal Bank - Retail, I aim to make your experience as efficient as possible.
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Juley is knowledgeable and patient. Always there to help with any questions along the way and great at finding solutions to make things work to get you to the finish line! Thank you, Juley for all your hard work and assistance throughout the...
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Betsy's attention to detail and patient willingness to go above and beyond was very comforting
Reply from Betsy Gordon
September 25th, 2026 04:03 PM
I'm pleased to know that my attention to detail and willingness to go above and beyond provided you with comfort, Faylene. At First Federal Bank - Retail, ensuring a supportive experience is important to me. Thank you for your kind words.
Worked hard at getting me in the house with the thing we had to go through to get it worked out and always got back to me right away
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First Federal Bank
I worked with Jason Jepsky to buy my first home in 2025, and while he was initially professional and nice throughout the mortgage lending/underwriting process, I am highly disappointed with the end result and I will NEVER recommend for anyone...
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Reply from Owner
September 22nd, 2026 01:21 PM
Judith – We appreciate your candor and are sorry that your experience did not meet your expectations. Many loan programs, including First-Time Homebuyer programs, are subject to specific federal guidelines and eligibility requirements. However,...
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Jamie ChenowethJamie was able to take a complicated and make it awesome!
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Betsy is the best in every way.
You help the customer with your knowledg
Reply from Michael J Argula
September 21st, 2026 01:17 PM
Jean, I'm glad to know that my knowledge was helpful to you. At First Federal Bank - Retail, assisting our customers is always a priority. Thank you for your kind words!
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About
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
Disclaimer
© 2026 First Federal Bank. All Rights Reserved.