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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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3.33
Encompass
H
Hillary M L
Seymour, IN
Posted on February 24th, 2024 03:42 PM
I tried multiple times to contact Ben through email, text, and leaving voicemails throughout the process when I needed to know information before e-signing documents. It took me trying and trying and trying to finally just calling Samuel to...
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5.0
Encompass
R
Robin M
Lake Elsinore, CA
Posted on February 22nd, 2024 03:46 PM
Communication was great!
5.0
Encompass
S
Stacey K
SALEM, IL
Posted on January 20th, 2024 06:55 PM
Everybody was very friendly and helpful from the beginning to the end.
Reply from Benjamin Gutierrez
January 30th, 2024 06:58 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
5.0
Encompass
M
Menandro F C
Rancho Cucamonga, CA
Posted on January 13th, 2024 02:59 PM
Benjamin was very empathetic to my situation and gave the the best service. Thank you.
Reply from Benjamin Gutierrez
January 23rd, 2024 03:02 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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4.0
Encompass
H
Heath B
Uriah, AL
Posted on October 9th, 2023 02:23 PM
This would be my first time doing any type of mortgage on my home. Its was a trying process. We got through it and I couldn’t be a happier person.
Reply from Benjamin Gutierrez
October 19th, 2023 02:26 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
4.0
SFTP
S
Suzanne M
Phoenix, AZ
Posted on September 23rd, 2023 02:34 PM
Speed of the entire process.
Reply from Benjamin Gutierrez
October 4th, 2023 04:54 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
4.0
SFTP
V
Venessa V
Laveen, AZ
Posted on September 6th, 2023 03:28 PM
NAF has always been able to accommodate my refis or eloc, the only complaint I have is how my funds were transferred to my bank account, I received a check for the full amount which was then deposited into my account, I was under the impression...
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Reply from Benjamin Gutierrez
September 27th, 2023 03:14 AM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
1.0
SFTP
L
Lennard G
Edmore, ND
Posted on August 28th, 2023 12:53 AM
The whole process was clearly explained and straight forward !
Reply from Benjamin Gutierrez
September 27th, 2023 03:14 AM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
SFTP
R
Regina H
Dekalb, IL
Posted on June 29th, 2023 07:19 PM
From the very start, Ben and Samantha were great on communication, advice and efficiency. Things progressed exactly as I was told to expect, and it was all completed with no problems of any kind.
Reply from Benjamin Gutierrez
September 27th, 2023 03:14 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
R
Randall G
Globe, AZ
Posted on June 19th, 2023 04:48 AM
All online applications process. Quick compared to some other companies.
Reply from Benjamin Gutierrez
September 27th, 2023 03:14 AM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

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