Experience.com Privacy Notice (2026 Edition)

Effective Upon Publication

Entity: BuyersRoad, Inc. d/b/a Experience.com

Address: 2010 Crow Canyon Place, Suite 100, San Ramon, CA 94583-1344 USA

What's New in 2026

We've updated this Privacy Notice to:

• Add language describing identification pixels that operate when visitors click "Allow."
• Clarify that review authors retain ownership of their original works while granting Experience.com, the professional, and the professional's company a broad license to use them.
• Align with the 2026 Terms of Use and designate California law and arbitration.
• Confirm Experience.com does not sell Personal Information, though limited "sharing" may occur under CPRA definitions.
• Update references to the Search Rank Platform, VisitorVault, and subscription-renewal practices for individual professionals.
• Preserve every protection from the 2024 version (CCPA/CPRA, COPPA, DMCA, state privacy acts).

By using any Experience.com website or service, you agree to this Privacy Notice and to our related policies:

• Terms of Use: https://www.experience.com/terms-of-use
• Do Not Sell/Share My Personal Information: https://requests.sixfifty.com/6385-4387
• Cookie Policy: https://www.experience.com/cookie-policy
• Responsible Disclosure: https://www.experience.com/responsible-disclosure-policy
• Accessibility Statement: https://www.experience.com/accessibility-statement
• HIPAA Statement: https://www.experience.com/hipaa-statement
• Fulfillment Policy: https://www.experience.com/fulfillment-policy
• Trust Center: https://www.experience.com/trust

1. Overview and Scope

This Privacy Notice explains how BuyersRoad, Inc. d/b/a Experience.com ("Experience.com," "we," "our," or "us") collects, uses, shares, and protects information when you:

• visit our website (https://www.experience.com);
• use our software-as-a-service Experience Management Platform ("SaaS Services");
• use our Search Rank Platform to build professional visibility;
• interact with us via SMS, email, calls, ads, or social media; or
• otherwise engage with our products and services (collectively, the "Services").

This Privacy Notice applies to all users located in the United States and any other region where Experience.com operates, subject to local law.

2. Types of Information We Collect

We collect Personal Information (data that identifies you) and Non-Personal Information (aggregated or anonymized data).

The tables below describe what we collect and why.

A. Information You Provide Directly

B. Information Collected Automatically or by Technology

C. Identification Pixels on Professional Pages

When you visit a professional's page and click "Allow" on our cookie banner, Experience.com may use identification pixels and data-matching partners to associate your visit with the following fields (if available):

• Name
• Email address
• Number of visits
• Gender, age range, neighborhood-level income range
• Address (city, state, street if available)
• Social profile links (LinkedIn, Facebook, Twitter/X if available)
• Business name and job title
• Last visit date

This data is visible only to the professional whose page you visited and, where applicable, their company account. We and our partners use it to help professionals understand visitor activity and enhance customer experience.

You can withdraw consent or change preferences through our cookie banner or settings.

3. Children's Online Privacy Protection Act (COPPA)

Our Services are not directed to children under 13. We do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal data, we will delete it promptly.

4. Information Obtained from Other Sources

We may receive information about you from:

• Affiliates and data partners;
• Advertising networks and analytics vendors;
• Public databases and social profiles; and
• Your employer (if you use enterprise services).

If you log in through Google or another third-party identity provider, we receive basic profile information (name, email, photo). Their privacy policies govern their use of that data.

5. Collected by Technology and Integrated Services

We use cookies, pixels, and other technologies to understand how people use our Services and to provide features like login retention and analytics. We also use Google Analytics and similar tools. You can learn more or opt out via Google's policies:

https://support.google.com/analytics/answer/7318509?hl=en

Our websites use social media connectors (e.g., Facebook, LinkedIn, Instagram). These sites may use cookies or pixels to tailor ads. Their use of your data is governed by their own policies.

Some content or applications are served by third parties that may use cookies or tracking technologies to collect information about you over time and across different sites. We do not control these third parties and are not liable for their acts or omissions.

We also collect data from Integrated Services you choose to connect (e.g., Facebook, Twitter, LinkedIn, Google Business Profile). When you connect them, we receive data they make available and publish it to your Experience.com profile according to your settings. Posts and reviews shared through those integrations follow the display and syndication rules in your account and the Terms of Use.

6. How We Use and Process Information

We use the information we collect to:

1. Provide, operate, and improve the Services.
2. Verify your identity and maintain account security.
3. Facilitate payments, billing, and renewals.
4. Display and syndicate professional profiles, listings, and reviews.
5. Send important updates, marketing, or product information.
6. Analyze usage to enhance performance and content relevance.
7. Comply with legal obligations and enforce our Terms of Use.

We rely on one or more lawful bases (contractual necessity, consent, legitimate interests, and/or legal obligation) depending on your jurisdiction.

7. Sharing and Disclosure of Information

We may disclose Personal Information to:

We do not sell Personal Information for monetary consideration. Certain analytics or advertising integrations may constitute "sharing" under the CPRA; you can opt out through our Do Not Sell/Share My Personal Information page.

8. User Rights and Choices

You may have rights under applicable laws to:

• Access the data we hold about you;
• Request deletion or correction;
• Opt out of marketing or data sharing;
• Restrict or object to certain processing; and
• Receive a portable copy of your information.

To exercise these rights, you can claim your profile at Experience.com/search and/or visit our Do Not Sell or Share My Personal Information form, or email us at privacy@experience.com.

We verify all requests to protect account security.

Cookie Controls

Manage or withdraw consent at any time using the on-site cookie banner.

If you delete cookies, some site functions may not work properly.

Marketing Opt-Out

Every marketing email includes an unsubscribe link.

Enterprise communications tied to account operation are not promotional and cannot be opted out of while the account is active.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information, including:

• Encryption in transit and at rest;
• Access controls and least-privilege policies;
• Network monitoring and intrusion detection; and
• Employee confidentiality and security training.

Despite these measures, no system is completely secure; users share data at their own risk.

10. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Notice or as required by law.

Typical retention periods:

11. International Data Transfers

Experience.com operates primarily in the United States. If you access our Services from another country, your data may be transferred to and processed in the U.S. or other jurisdictions.

We use standard contractual clauses and comparable safeguards for any cross-border transfers required by law.

12. Links to Other Websites and Third-Party Services

Our websites may contain links to third-party sites or services.

We are not responsible for the content, security, or privacy practices of any external website.

We encourage you to review their privacy notices before providing information.

13. Review and User-Generated Content Ownership

13.1 Review Ownership

Review authors (the customers who post reviews) retain ownership of their original words.

By submitting a review, each author grants:

• Experience.com — a worldwide, perpetual, royalty-free license to use, display, reproduce, publish, distribute, and create derivative works for any lawful purpose; and
• The professional and their company — a similar license to use the review for marketing and reputation-management purposes, provided it is not materially misrepresented.

13.2 Professional and Enterprise User Content

Professionals and enterprise subscribers own their uploaded profile materials (logos, bios, photos, etc.) but grant Experience.com and its affiliates the right to host, display, and distribute that content within the Platform and related integrations.

13.3 Feedback

Any suggestions or ideas submitted to Experience.com may be used without compensation or attribution.

14. State-Specific Disclosures

Experience.com complies with all applicable U.S. state privacy laws.

The sections below summarize your rights under the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia Consumer Data Protection Act (VCDPA), Nevada Privacy Law (NRS 603A), and Vermont Data Broker Regulation.

14.1 California (CCPA/CPRA)

A. Categories Collected for a Business Purpose

B. Categories "Sold" or "Shared" for Commercial Purposes

We do not sell Personal Information for monetary consideration.

Certain disclosures (such as identification pixel data to a professional whose page you visited) may be deemed "sharing" under the CPRA. You may opt out at any time using:

👉 Do Not Sell/Share My Personal Information

C. Retention

Retention periods match those disclosed in Section 10 of this Notice.

D. Right to Know, Delete, Correct, and Opt Out

California residents have the right to:

• Know the categories of Personal Information we collect;
• Access or request a copy of specific data;
• Request correction or deletion (subject to exceptions);
• Opt out of sale or sharing; and
• Limit use of Sensitive Personal Information.

Submit a request via the Privacy Request Portal or email privacy@experience.com.

We verify all requests to prevent unauthorized access.

14.2 Colorado Privacy Act (CPA)

Colorado residents may:

• Confirm whether we process their Personal Data;
• Access, correct, or delete their Personal Data;
• Obtain a portable copy; and
• Opt out of targeted advertising or sale.

Requests: privacy@experience.com

We respond within 45 days and will notify you of any extension.

14.3 Virginia Consumer Data Protection Act (VCDPA)

Virginia residents have similar rights to those in Colorado.

You may appeal any denial of a request by emailing privacy@experience.com with "VCDPA Appeal" in the subject line.

14.4 Nevada (NRS 603A)

Nevada residents may opt out of the sale of Personal Information by submitting a request to privacy@experience.com.

We do not currently sell data as defined by NRS 603A.

14.5 Vermont Data Broker Regulation

BuyersRoad, Inc. d/b/a Experience.com is registered as a data broker in Vermont where required.

We do not collect Social Security Numbers, driver's license numbers, or precise geolocation for sale.

We implement security controls consistent with Vermont Stat. Ann. tit. 9, § 2430 et seq.

15. Changes to This Privacy Notice

We may update this Privacy Notice periodically.

If we make material changes, we will post an updated version with a new "Effective Date" and notify you by email or platform notice if required by law.

Continued use of the Services after changes means you accept the revised Notice.

16. Contact Information

If you have questions or concerns about this Privacy Notice or our data practices, contact us at:

BuyersRoad, Inc. d/b/a Experience.com

2010 Crow Canyon Place, Suite 100

San Ramon, CA 94583-1344 USA

Email: privacy@experience.com

Phone: (925) 815-8114

Website: https://www.experience.com/

17. Related Policies

For full transparency and compliance, please review our related public policies:

• Terms of Use: https://www.experience.com/terms-of-use
• Privacy Notice: https://www.experience.com/privacy-notice
• Cookie Policy: https://www.experience.com/cookie-policy
• Do Not Sell/Share My Personal Information: https://requests.sixfifty.com/6385-4387
• Responsible Disclosure Policy: https://www.experience.com/responsible-disclosure-policy
• Accessibility Statement: https://www.experience.com/accessibility-statement
• HIPAA Statement: https://www.experience.com/hipaa-statement
• Fulfillment Policy: https://www.experience.com/fulfillment-policy
• Trust Center: https://www.experience.com/trust