Fully-managed Accessibility Statement for www.Experience.com
Accessibility Statement Updates
Please work with our vendor Clym to fix our accessibility statements.
Clym-managed Accessibility Statement on Experience.com.
Each row includes the section, current gap, and the exact text to insert or replace (so they can copy-paste directly).
✅ Accessibility Statement — Required Updates for 2026 Compliance
| Section / Placement | Current Gap or Issue | Exact Change to Make (Copy-Paste) |
| Top of page (after opening paragraph) | No mention of applicable U.S. laws | ➕ Add this paragraph: "Experience.com follows the accessibility standards required under the Americans with Disabilities Act (ADA), the California Unruh Civil Rights Act, and Section 508 of the Rehabilitation Act. We are committed to ensuring that all individuals, regardless of ability, can access our services." |
| After "Certificate & Conformance Status" | Missing review cadence and internal responsibility | ➕ Add this paragraph: "Accessibility reviews are conducted at least annually and after any major site update. While Clym supports us with auditing and remediation tools, Experience.com is responsible for maintaining ongoing compliance and accessibility performance across all our digital properties." |
| After "Compatibility with browsers and assistive technology" | Ownership unclear (Clym-centric language) | ✏️ Replace this sentence: "Clym has taken careful measure to ensure an excellent user experience..." ➡️ With: "Experience.com, in partnership with Clym, has implemented accessibility features and design standards to ensure an excellent user experience for all visitors." |
| After "Limitations, alternatives and disclaimers" | Missing third-party control disclaimer | Add this paragraph: "While Experience.com works to ensure that all of our published content meets WCAG 2.1 AA standards, some third-party tools or embedded content (such as videos, chat widgets, or social media integrations) are controlled by external providers. We cannot guarantee the accessibility of third-party content or systems." |
| Bottom of page (before Contact details) | Missing cross-links to other policies | ➕ Add this paragraph: "For more information about our compliance and data protection practices, please review our Trust Center, Privacy Notice, and Terms of Use." |
| Contact section | Contact info unclear; missing accessibility-specific contact | ✏️ Replace entire contact section with: "Accessibility Contact: accessibility@experience.com Compliance Officer: compliance@experience.com Support: support@experience.com Phone: (888) 701-6388 We aim to respond to accessibility inquiries within two business days and resolve confirmed issues as quickly as possible." |
| Throughout document | Overly dense vendor-style tone | ✏️ Global instruction: Simplify long technical sentences (e.g., remove "multi-layered testing" redundancy). Replace "Clym's Automatic system" with "Clym's accessibility technology and review process." Maintain WCAG details but use plain English. |