We believe that the data should improve the data.
We call it, Measurement In Motion. We know that data, when properly positioned can gamify behavior and speed improvement. We have seen response rates as high as 65% and NPS improvements up to 50 points with an automated data collection, analysis and CX improvement platform.
Humanize your CX data
Easily build behavioral scorecards to engage employees and power better customer experiences. If you want higher response rates and more contact center call resolutions, simply map these behaviors to your CX scorecards and connect them to compensation. The improvement will be automated and transformational.
Powerful customer insights = Transformational results
Experience.com ’s enterprise-grade platform helps engage people and power businesses everywhere. With response rates as high as 65% and NPS improvements up to 50 points, we can transform your business and reporting.
Activate your NPS
Your Net Promoter Score (NPS) identifies promoters and detractors and areas of needed improvement. CX analytics like NPS can be used to create benchmarks, identify trends, understand journeys, and improve behavior. Experience.com gives you advanced measurement to make data-driven decisions.
Measure every meaningful moment
Collect feedback from customers automatically at every meaningful touchpoint within the customer’s journey and instantly analyze their comments.
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Understand Search Rankings: Get to #1 on Map & Organic Search
January 25 2023
Online search ranking algorithms used by the big search engines (i.e. Google, and Yahoo) are complex systems used to determine the relevance and importance of web pages in a search engine’s index and deliver the most relevant results to users. The algorithms take into account hundreds of factors, including the content of a page, the number and quality of links pointing to a page, the relevance of the page to the search query, the proximity of the business location from the user, the prominence of the company/ website, and the overall user experience on the site.
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5 Culture Driving Initiatives Every HR Leader Needs to Know
November 11 2022
As the definition of workplace continues to evolve, culture is top of mind for HR leaders and executives. These 5 Initiatives will not only help you keep your best people, they’ll power your culture, your initiatives, and your reputation.
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Breaking the Glass Door: Improving Reputation, Recruiting, Culture and Even Sales
November 15 2022
Glassdoor is often the first place a potential candidate visits before applying to a company. Whether it’s to research the interview process or read reviews, it’s a trusted destination to assess the opportunity. Many companies know this can help or hurt the recruiting effort. What most don’t know is that a negative reputation on sites like Glassdoor and Indeed can creep into a company’s culture and affect employee retention, engagement, and even sales.
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What marketers should know to Power Growth Through the Recession
January 5 2023
The COVID-19 pandemic has had a significant impact on the global economy and has been a major contributor to the recession that many countries are experiencing. The pandemic has led to widespread business closures and disruptions in supply chains, resulting in job losses and reduced economic activity. With two consecutive quarters of negative gross domestic product (GDP), the U.S. entered a recession in the summer of 2022. Keeping the imminent crisis in mind, businesses have begun taking precautions in order to tackle the expected contraction of the economy.
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Demand for EX in Healthcare today
October 25 2022
In our post Covid world, the importance and value of our frontline workers has become even more apparent, especially those in the healthcare sector. When the pandemic changed the image of society as we knew it, it was healthcare employees – doctors, nurses, pharmacists, ambulance drivers, respiratory therapists, technicians, hospital security officers, and other staff members of healthcare, rehabilitation, and public health organizations – who emerged as heroes.
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Engaging Your Remote Workforce: How Millennial Preferences Drive a High Percentage of WFH Employees
September 7 2022
Within the last decade, workplaces have undergone a considerable shift. At present, Millennials are the largest demographic of the global workforce. By the year 2025, this generation is expected to constitute a whopping 75% of the total workforce according to many reports, including Forbes and Entrepreneur.
Let our platform make every experience matter more for your business.
Drive intelligent CX & EX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation and culture.