Connect with Your Customers at Every Touchpoint
Mortgage - Retail Template Example
Insurance - P&C Template Example
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Banking - Retail Template Example
With our journey-based surveys, you can gather insights on what your customers love and what needs improvement, and use that information to make meaningful improvements to your business. Our personalized surveys enable you to tailor questions to specific customers, ensuring that you're getting the feedback you need to improve the experience for every individual. By analyzing and acting on customer feedback, you can enhance your reputation, drive loyalty, and ultimately, grow your business.
Learn MoreConnecting to Advanced Technology Made Easy with Our Open Platform
With our open platform, Experience.com makes it simple for you to connect any technology to collect transaction data and automate personalized requests. The XMP also allows for seamless sharing of data to any business intelligence tool, software, platform, or profile/review site.
Business Intelligence Platform
At Experience.com, we understand that data is at the heart of making informed decisions. That’s why we offer a comprehensive suite of business intelligence integrations and features to help you collect, analyze, and act on your business data. Our platform provides real-time insights into your business performance through customizable dashboards, advanced reporting, predictive analytics, and AI and machine learning. With our platform, you can gain valuable insights into your business and make data-driven decisions that will help you stay ahead of the competition.
Improve reputation and new business.
84%
84% of companies that work to improve their customer experience report an increase in their revenue. (Dimension Data)
$402B
$402B/year is left on the table by companies that fail to provide “simple” experiences to their consumers. (Siegel+Gale)
65%
65% of all consumers find a positive experience with a brand to be more influential than great advertising. (PwC)
Powerful Compliance and Control Features
Experience.com’s Experience Management Platform (XMP) offers a comprehensive suite of compliance and control features designed to help enterprises manage every aspect of the customer experience.
Dominate online search with our search rank score.
The Search Rank Score, measures a professional’s engagement and online presence in search results. Professionals are engaged in key actions to earn points and automatically increase their overall search performance.
Unsurpassed Support and Resources
Experience.com is committed to providing exceptional customer service and support. Our comprehensive help center and AI chatbot provide you with quick and easy access to answers to frequently asked questions, while our phone support team is available to help you with more complex issues. For our enterprise clients, we offer a white glove success manager who provides personalized support and guidance to help you achieve your business goals. Additionally, our XPA certification program ensures that you have the knowledge and skills needed to leverage our platform effectively.
86% of customers will pay more for a better customer experience.
(Oracle)
More than ⅔ of companies compete primarily on customer experience.
(Gartner)
49% of buyers made impulse purchases after receiving a more personalized experience.
(Globe Newswire)
Customers pay a premium of up to 13% for luxury services, simply by receiving great CX.
(PwC)
blogs
5 Things Every Marketing Professional Must Include in their 2023 Strategy
January 24 2023
Not all companies are the same. But if you are a marketing professional catering to customers, these 5 things will grow your brand and your business in 2023.
blogs
How do you get to know your customers to provide the best customer experiences?
January 19 2023
The first step in creating a great CX strategy is getting to know your customers. CX drives over two-thirds of customer loyalty, more than ‘brand’ and ‘price’ combined, and 74% of consumers are at least somewhat likely to buy based on experiences alone. But it all begins with getting to know your customer!
blogs
Understand Search Rankings: Get to #1 on Map & Organic Search
January 25 2023
Online search ranking algorithms used by the big search engines (i.e. Google, and Yahoo) are complex systems used to determine the relevance and importance of web pages in a search engine’s index and deliver the most relevant results to users. The algorithms take into account hundreds of factors, including the content of a page, the number and quality of links pointing to a page, the relevance of the page to the search query, the proximity of the business location from the user, the prominence of the company/ website, and the overall user experience on the site.
blogs
What marketers should know to Power Growth Through the Recession
January 5 2023
The COVID-19 pandemic has had a significant impact on the global economy and has been a major contributor to the recession that many countries are experiencing. The pandemic has led to widespread business closures and disruptions in supply chains, resulting in job losses and reduced economic activity. With two consecutive quarters of negative gross domestic product (GDP), the U.S. entered a recession in the summer of 2022. Keeping the imminent crisis in mind, businesses have begun taking precautions in order to tackle the expected contraction of the economy.
blogs
Breaking the Glass Door: Improving Reputation, Recruiting, Culture and Even Sales
November 15 2022
Glassdoor is often the first place a potential candidate visits before applying to a company. Whether it’s to research the interview process or read reviews, it’s a trusted destination to assess the opportunity. Many companies know this can help or hurt the recruiting effort. What most don’t know is that a negative reputation on sites like Glassdoor and Indeed can creep into a company’s culture and affect employee retention, engagement, and even sales.
blogs
5 Culture Driving Initiatives Every HR Leader Needs to Know
November 11 2022
As the definition of workplace continues to evolve, culture is top of mind for HR leaders and executives. These 5 Initiatives will not only help you keep your best people, they’ll power your culture, your initiatives, and your reputation.
Let our platform make every experience matter more for your business.
Drive intelligent CX & EX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation and culture.