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For TECHNOLOGY,
Experience is EVERYTHING

Consolidated customer, employee, and product experience data that powers all departments for maximum efficiency. Automate collection and operationalize data with systems you already use, to drive outcomes across your enterprise. 

Power your Department

How does experience management impact your business?

Reduce Service Cost

%

Using technology to revamp customer service can reduce the cost of service by up to 40%. (McKinsey)

Drive Purchases

%

73% of all people point to customer experience as an important factor in their purchasing decisions. (PWC)

Delight Customers

%

67% of customers say that their standard for good customer experience is higher than ever before. (Salesforce)

Eliminate Silos

XMP offers one connected platform to operationalize experience data across all departments.

Your business success is connected to the experiences you provide customers. For technology leaders given the daunting task of selecting and optimizing enterprise technology, there is now a new platform that automates and consolidates experience data for every employee, team, department, and location – the Experience Management Platform (XMP). 

XMP seamlessly integrates with established systems (like your CRM or POS) and processes to automate voice of customer collection workflows and operationalize experience data for all departments and tiers of your organization. 

For every important point on the customer journey, XMP empowers your team to identify areas of improvement, cost savings, and drive department and corporate initiatives with experience data. Achieve outcomes like process improvement, reputation management, and customer retention, without cobbling together disparate data and systems.

Consolidate data and drive customer experience across every part of your organization with XMP. 

Want to see how XMP can power your technology department?


Related Resources

Blogs

What is Experience Management?

August 23, 2021

Blogs

What is Experience Management: A primer on experience management and how it impacts business outcome

July 12, 2021

Blogs

Who Owns Experience Management At Your Company?

July 21, 2021

Blogs

Why an exceptional Experience Management Strategy requires integrated customer experience and employee experience programs

July 7, 2020

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