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For SUCCESS AND SUPPORT,
Experience is EVERYTHING

Experience data at your fingertips to act on experience data in real time, decrease friction on the customer journey, decrease support tickets, and integrate CX into compensation.

Power your Department

How does CX impact success/support?  

Build Trust

%

68% of customers say the service representative is key to a positive service experience. (American Express)

Drive Efficiency

%

Efforts to improve customer experience can decrease customer care costs by up to 33%. (Harvard Business Review)

Save Money

$
B

U.S. companies lose more than $75 billion annually due to poor customer service (Forbes)

 Differentiate Your Brand With CX

%

80% of customers say the experience a business provides is just as important as their product or service.(Customers 2020: A Progress Report, Walker)

For service and support teams, providing outstanding customer experiences is priority #1, as key brand ambassadors for your company – but capturing and acting on customer feedback at scale is challenging. With the Experience Management Platform (XMP), you can automatically capture and analyze data at every important point of their customer journey, and use that data to decrease tickets, streamline operations, and reward your team members for their customer interactions. 

Customers with great experiences are asked to share their feedback by creating new reviews about your individual employees, locations, departments, or overall brand. Let your customers amplify great service team experiences, and build CX into your compensation structure. Launch EX campaigns to build employee engagement, benchmark data – all in one consolidated platform. 

Our team of CX experts works to map your customer journey, define business goals, and understand customer pain points. Automated CX campaigns send feedback requests, so your team can act in the moment, and your leaders can benchmark and analyze data to improve and celebrate performance. Team scoreboards gamify CX and motivate.

Be found locally, build trust globally, and fuel your customer service and support teams with XMP.

Want to see how XMP can power your service department?


Related Resources

Blogs

What is Experience Management?

August 23, 2021

Blogs

What is Experience Management: A primer on experience management and how it impacts business outcome

July 12, 2021

Blogs

Who Owns Experience Management At Your Company?

July 21, 2021

Blogs

Why an exceptional Experience Management Strategy requires integrated customer experience and employee experience programs

July 7, 2020

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