A little bit of Scott

Scott Harris is CEO and founder of Experience.com, a game-changing Experience Management Platform (XMP) that helps enterprise companies collect experiences while they are happening, connect experiences to the individuals who can correct them in the moment, and celebrate those experiences to build brand power and trust. Legacy CX is passive, diagnostic and reactive. XMP is the future of CX – real-time data, in motion, so you can change experiences while they happen. Data in motion is the only way to drive behavior, engagement, retention, training, reputation, and marketing. Experience is everything.

Harris is also the author of CX 2.0: Create WOW Customer Experiences, which outlines the future of real-time experience management, released in 2020. Prior to founding Experience.com, Harris spent more than two decades as a serial entrepreneur building marketing and automation technologies.