Point of Contact
Cheryl HolmesBranch Manager
Social Links
Business Hours
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM

Time Zone

Pacific Time
Equal Housing Opportunity Texas NMLS # 27830 | Click here for Texas Complaints: https://axiahomeloans.com/wp-content/uploads/2022/10/TX-Notice.pdf

©2019 Axia Home Loans is a Registered Trade Name of Axia Financial, LLC – NMLS ID 27830, 3009 112th Ave NE, Suite 200, Bellevue, WA 98004, 1(855) 355-2942. AL 22975. Alaska Mortgage Broker/Lender License – Other Trade Name #1 License #AK27830. Arizona Mortgage Banker License #0932828. DFPI Residential Mortgage Lending Act License #4131325. Colorado Mortgage Company Registration. DC Dual Authority MLB27830. Florida Mortgage Lender License #MLD1440. Florida Mortgage Lender Servicer License #MLD1439. Hawaii Mortgage Loan Originator Company License #HI-27830. Hawaii Mortgage Servicer License #MS099. IA 2021-0159. IA OTN 2021-0160/0161/0162/0163/0164. Idaho Mortgage Broker/Lender License #MBL-6619. LA No Lic #. Minnesota Residential Mortgage Originator License #MN-MO-27830. Minnesota Residential Mortgage Servicer License #MN-MS-27830. Montana Mortgage Lender License #27830. Montana Mortgage Servicer License #27830. MS 27830. MO 27830. Nevada Mortgage Broker License #3820. NC L173976-106. NE No Lic #. NH 26265-MB. Nevada Supplemental Mortgage Servicer License #4406. New Mexico Mortgage Loan Company License. OH RM.804783.001. OK ML014738. Oregon Mortgage Lending License #ML-4727. Pennsylvania Mortgage Lender License #61567. RI Lender License 20234572LL. RI Broker License 20234573LB. South Carolina-BFI Mortgage Lender/Servicer License #MLS-27830. South Carolina-BFI Mortgage Lender/Servicer License – Other Trade Name #1 License #MLS-27830 OTN #1. SD ML.05345. Tennessee Mortgage License #134425. Texas-SML Mortgage Banker Registration. Texas-SML Residential Mortgage Loan Servicer Registration. Utah-DRE Mortgage Entity License #10201631. Utah-DRE Mortgage Entity License – Other Trade Name #1 License #8233814. VA Broker/Lender MC-7354. Washington Consumer Loan Company License #CL-27830. Wisconsin Mortgage Banker License #27830BA. Wisconsin Mortgage Broker License #27830BR. WV. Broker MB27830. WV Lender ML27830. Wyoming Mortgage Lender/Broker License #2679.

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Eugene B
Nampa, Idaho, California
Posted on February 8th, 2024 03:46 AM
The communication !
Gregory K
Susanville, CA
Posted on January 27th, 2024 01:54 PM
Local and professional
Reply from Cheryl Holmes
January 29th, 2024 11:04 PM
It was our pleasure to have been able to work with you! Please know we are a phone call or email away if you ever have questions. Best Wishes Always!
Michelle O
Susanville, CA
Posted on December 31st, 2023 03:11 AM
I absolutely loved working with Cheryl she went above and beyond for me, she did everything possible to make sure my loan went through, can’t thank her enough for all her hard work!She is a wonderful person!
Reply from Cheryl Holmes
January 8th, 2024 08:00 PM
Thank you so much, Michelle, for your glowing review! It's great to hear that Cheryl was able to provide such exemplary service. At Axia Home Loans, we always strive to go above and beyond for our clients. Your kind words about Cheryl's efforts...
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Kathleen R M
Susanville, CA
Posted on December 25th, 2023 09:52 PM
I have never done this before. This was scary and Cheryl made it greât for me as she was always willing to explain things to me. It wasn't always understood as I had to keep asking but that's on me not on her. It was so wonderful to have someone...
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Reply from Cheryl Holmes
December 26th, 2023 11:59 PM
Thank you so much for your positive feedback, Kathleen. We're delighted to hear about your wonderful experience with Cheryl Holmes. It's always our aim to explain every step of the process in a simple and understandable way, and we're glad...
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Axia Home Loans - Susanville
Kimber M
Posted on December 21st, 2023 03:47 PM
Axia Home Loans - Susanville has received a review with 5 star rating from Kimber M
Kimberlee L M
Susanville, CA
Posted on December 21st, 2023 03:47 PM
This is the second home I've bought with Kerri's help and expertise. Both very different circumstances and been extremely successful both times. Kerri makes a very stressful process very enjoyable. She has so much knowledge to share with her...
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Reply from Kerri Cobb
December 22nd, 2023 04:08 PM
Thank you Kimber, I appreciate you taking the time to fill out my survey and coming to me a 2nd time for your home loan needs. Congratulations on your marriage, I hope you and Alex make all of your dreams come true in your new home.
Caitlyn D
Posted on December 21st, 2023 12:18 AM
They are very friendly but the lack attention to detail I had to supply my email twice as well as my phone number was down for both borrowers when we supplied two separate number. Not the best at communicating would call and get no response...
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Reply from Cheryl Holmes
January 9th, 2024 08:07 PM
Dear Caitlyn, I am so sorry you felt that Cheryl was not available for you. I believe you will recall how your text message showed up while you were in the office with her the day our Customer Service Representative called you. Please know...
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Nicholas G B
Herlong, CA
Posted on December 15th, 2023 06:44 PM
I've put off buying a house my whole life. As a 36 year old first time home buyer, I was shocked at how much support you can get from somebody like kerri. She worked so hard and made this dream come true for me. I wouldn't recommend anybody...
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Reply from Kerri Cobb
December 15th, 2023 06:58 PM
Thank you so much Nick, I am so happy we were able to get your first home purchase completed. It is rarely easy, but owning your own home is always worth it!
Ernest S G
Fall River Mills, CA
Posted on December 11th, 2023 06:46 PM
Lindsey was awesome! Think Axia messed up on the loan docs but the experience was great
Phillip N
Susanville, CA
Posted on December 5th, 2023 01:49 PM
Lindsey was very kind, helpful, and informative.
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