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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
for
Felicia Holmam
SFTP
S
Saria W
Hurricane, UT
Posted on December 18th, 2023 04:00 PM
Felicia is AMAZING!!! She did every last thing she could to keep her promise of getting me in to my own home before the end of the year! She worked her magic every day and went way beyond my expectations for her! I love Felicia, and I am very...
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Reply from Felicia Holmam
December 28th, 2023 04:02 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
5.0
for
Felicia Holmam
Encompass
A
Alejandra M
Herriman, UT
Posted on October 11th, 2023 02:10 PM
Felicia was great to work with and executed our plans to close on our dream home. Although it was challenging at times at the end she made it happen. I’m very pleased with Felicia and her team.
Reply from Felicia Holmam
October 21st, 2023 02:13 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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Review from the previous organization
Encompass
S
Sa Z
Melissa, TX
Posted on September 30th, 2023 06:14 PM
M'Lynne was very professional. I was pleasantly surprised by the speed and efficiency of the response. Not only was the response prompt, but it was also incredibly helpful and addressed my concerns thoroughly. This level of customer service...
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Reply from M'Lynne Moore
November 1st, 2023 03:58 PM
Thank you so much, Sa, for your generous review. I am thrilled to know that my efforts to provide speedy, efficient, and thorough responses have paid off. We always strive to surpass customer expectations and it's truly rewarding to hear such...
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5.0
for
Felicia Holmam
SFTP
C
Charlene F
South Jordan, UT
Posted on September 13th, 2023 02:03 PM
Felicia was always proactive in any documentation needed and any questions I had come up she answered immediately. She made the entire process go very smooth.
Reply from Felicia Holmam
September 27th, 2023 03:14 AM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Review from the previous organization
Encompass
A
Anitha C
Prosper, TX
Posted on September 7th, 2023 04:08 PM
Was not very clear on the terms and conditions.. changed the rate lock extension and the cost associated with it, without proper communication
Reply from M'Lynne Moore
November 1st, 2023 03:58 PM
I'm truly sorry to hear about your experience, Anitha. I aim to provide clear and concise communication to all our clients. The change in the rate lock extension and its associated cost should have been properly communicated to you, and I apologize...
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Review from the previous organization
Encompass
S
Surab S
Lavon, TX
Posted on August 30th, 2023 05:44 PM
The lack of communication a huge issue in this process. It was a frustrating process.
Reply from M'Lynne Moore
November 1st, 2023 03:58 PM
I'm truly sorry to hear about your experience. We strive to provide the best service possible and it seems we fell short in your case. Your comments regarding the lack of communication are valid and have provided us with insight on areas for...
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Review from the previous organization
Encompass
S
Sudhir K P
Lavon, TX
Posted on August 19th, 2023 10:00 PM
She was helpful and nice to talk to
Review from the previous organization
Encompass
B
Brenda M
Lavon, TX
Posted on August 4th, 2023 05:26 PM
M’Lynne was so great to work with. She made us feel comfortable and answer all our questions even if she answered them previously. Would I loved most about M’Lynne was her flexibility with changing houses . She was with us every step of the...
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Review from the previous organization
Encompass
A
Anup B
Melissa, TX
Posted on August 4th, 2023 01:29 PM
It was observed that Mlynne used to be busy every day and it was very difficult for me to get hold of her but she used to explain and answer my questions when available.
Review from the previous organization
Encompass
C
Christina C E
Melissa, TX
Posted on July 29th, 2023 03:15 PM
M’Lynne is so kind, patient and knowledgeable. She took time to answer all of our questions quickly and thoroughly. Very thankful for all of her help!
Reply from M'Lynne Moore
November 1st, 2023 03:58 PM
Thank you so much, Christina! Your kind words mean the world to me. We take pride in providing our customers with the best possible experience, and I'm so glad we were able to do that for you.
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