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©2023 On Q Financial, LLC. All Rights Reserved. NMLS 5645. This website and the information it contains are provided as a service by On Q Financial, LLC., to assist those who have questions or concerns about purchasing a home and available mortgage products. Our website has links to sites we feel might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site. On Q Financial, LLC., accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.
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J
Jaimie H
TROY, OH
Posted on January 3rd, 2024 01:40 PM
Outstanding communication and service. The process went smoothly and loved the app that gave me the opportunity to track my loans progress.
Reply from Lisa Chavez
January 5th, 2024 01:45 PM
It was great working with you. Thanks again for putting your trust in us.
W
Wayne E
LAKE HAVASU CITY, AZ
Posted on November 21st, 2023 04:02 PM
The original loan officer did not give me correct info. This caused a 3 month delay and an increase of 1.5% on my rate. This is causing me to have to spend about $250 per month more on my payment. No one seemed to care to do anything about...
read more
Reply from Lisa Chavez
November 23rd, 2023 04:06 PM
We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.
T
Tim S
KALISPELL, MT
Posted on November 10th, 2023 06:16 PM
Lisa set the standard, great communication led to a successful transaction.
W
Wyatt E
RALEIGH, NC
Posted on October 28th, 2023 12:40 PM
We started working with a person by the name of Stan who we were Comfortable with .he was replaced in the middle of the Process, he was really helpful and he helped us to understand the process and when Stan was replaced things became Frustrated...
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Reply from Lisa Chavez
October 30th, 2023 12:43 PM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
E
Elliott L
CINCINNATI, OH
Posted on October 23rd, 2023 01:19 PM
Lisa and Holly was absolutely fantastic in communicating and answering all my questions and concerns
Reply from Lisa Chavez
October 25th, 2023 01:21 PM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
C
Carrol M
MOUNT HOPE, WV
Posted on October 18th, 2023 01:09 PM
Very knowledgeable and super polite!
Reply from Lisa Chavez
October 20th, 2023 01:13 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
L
Leighann S
Anchorage, AK
Posted on September 28th, 2023 03:56 PM
Very communicative and transparent!
Reply from Lisa Chavez
October 10th, 2023 09:55 PM
I really appreciate the feedback and am looking forward to working with you again.
K
Kenneth B
MORO, IL
Posted on September 26th, 2023 02:39 PM
Lisa Chavez and Holly Daugherty are fantastic loved talking with them and working with them
B
Brittany L
Midvale, OH
Posted on September 24th, 2023 03:21 AM
The loan officer I dealt with at the beginning of the transaction did not communicate at all. I had inquired very often on updates, in which I got little to no response. After learning he was let go and Christy took over the file, I feel as...
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M
Mark H
HUNTSVILLE, OH
Posted on September 23rd, 2023 01:18 AM
The ease of using the app made everything well understood
Reply from Lisa Chavez
October 10th, 2023 09:55 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
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