Corporate, Jacksonville, FL
Jacksonville, FL
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowled... Show More
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Theresa was very helpful through the whole process. She was very communicative and was readily available to answer any questions.
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Corporate
Great customer service and support
Reply from Owner
September 10th, 2026 12:07 PM
Thank you for your kind review and continued support. We truly appreciate your trust in our bank and are glad to hear about your positive experience.
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Ana was amazing! The whole process was made incredibly easy for us, and she is very knowledgeable when it comes to mortgages. She helped guide us in the right directions with the different loan options, and was always available to answer our...
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Reply from Ana Guzman
September 8th, 2026 07:05 PM
I'm happy to hear that you found the process easy with my assistance, Geoffrey. I appreciate your kind words about my knowledge and availability. If you have any further questions or need additional guidance, I'm here to help.
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Juley, thank you for being an integral part of this transaction. I look forward to working with you again soon! All my best,
Kendall
Open communication
Answered all distress calls immediately
Caring individual
Reply from Theresa Andreoni-Conwell
September 8th, 2026 03:01 PM
Beverly, I appreciate your kind words about my communication and responsiveness. I'm glad to know that you felt well-supported, and it means a lot to hear that you found me caring. Thank you for sharing your experience!
Theresa was wonderful. She was easy to reach and answered all our questions. I would say she became a close friend. Things couldn't have been better.
Reply from Theresa Andreoni-Conwell
September 8th, 2026 02:33 PM
Michael, I'm pleased to hear that you felt I was easy to reach and that all your questions were answered. It's great to know that the experience was so positive for you. Thank you for sharing your kind words.
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Stan was very helpful from start to finish.
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Great communicator with our clients and with our team. Very thorough in qualifying our customers. It's always a great experience with Betsy. She goes above and beyond. She takes the time to explain every step of the way to the customers.
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Every obsticle that I encountered Juley was able to assist and help overcome. She kept great comunication with me and would check in from time to time. This was a very pleasant experience and made the purchasing process smooth.
Reply from Juley Henry
September 4th, 2026 05:35 PM
Curtis, I'm pleased to know that I could assist you with overcoming obstacles and that my communication helped make the process smooth. Thank you for sharing your pleasant experience!
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Ana us amazing! She is an excellent communicator and very efficient!
Reply from Ana Guzman
September 1st, 2026 03:12 PM
Thank you, George! I'm happy to hear that you found my communication and efficiency helpful. If there's anything more I can do for you, please let me know!
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About
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
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