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  • NMLS 1761854
Business Hours
Monday
9:00 AM to 5:00 PM
Tuesday
9:00 AM to 5:00 PM
Wednesday
9:00 AM to 5:00 PM
Thursday
9:00 AM to 5:00 PM
Friday
9:00 AM to 5:00 PM
Saturday
closed
Sunday
closed

Time Zone

Central Time
Disclaimer
Licensed as SFMC, LP; Service First Home Loans; Service First Mortgage Company; SFMC, Limited Partnership Sec. 157.007. Disclosure Statement. A mortgage banker shall include the following notice to a residential mortgage loan applicant with an application for a residential mortgage loan: complaints regarding mortgage bankers should be sent to the Texas Department of Savings and Mortgage Lending, 2601 N. Lamar, Suite 201, Austin, TX 78705. A Toll-Free Consumer Hotline is available at 1-877-276-5550. Figure: 7 TAC 81.200(c) “CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.”
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5.0
SFTP
C
Christopher G
Crowley, TX
Posted on February 13th, 2024 04:52 PM
Mel was super communicative and helpful throughout the process
5.0
SFTP
M
Melissa G
Fort Worth, TX
Posted on October 3rd, 2023 02:46 PM
Melanie made the whole process easy and painless. She was knowledgeable and demonstrated the ability to answer questions throughly.
5.0
SFTP
C
Clifton E
Fort Worth, TX
Posted on September 21st, 2023 01:11 PM
The communication was excellent. Emails, calls or texts, all were used appropriately and I was able to get in touch with Mel or someone with her team any time I needed to.
5.0
SFTP
R
Rudy V
Midlothian, TX
Posted on April 19th, 2023 12:21 AM
Communicated clearly, and often, which helped to build our confidence in an often stressful process. Thanks again!
5.0
SFTP
M
Mikeeta P
Lewisville, TX
Posted on April 18th, 2023 02:51 PM
Mel was just so thorough in explaining all of the elements of my loans; and she even helped me work out a few options! I also appreciated the email communication that groups many things together (instead of my experience with other lenders...
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5.0
SFTP
N
Nancy R
Fort Worth, TX
Posted on February 12th, 2023 05:10 PM
Mel was wonderful to work with! She answered any questions I had right away. She’s very knowledgeable and always tried to get the best deal!
5.0
SFTP
B
Blake H
Fort Worth, TX
Posted on November 14th, 2022 03:32 AM
Responsive and easy communicate with throughout the whole process.
4.5
SFTP
C
Christina N
Fort Worth, TX
Posted on September 17th, 2022 06:09 AM
Great bc of communication.
5.0
SFTP
A
Alexandra D
Fort Worth, TX
Posted on September 14th, 2022 12:17 AM
Mel is great! 10/10 customer service. Would recommend her to anyone.
5.0
SFTP
S
Sendi D
Fort Worth, TX
Posted on August 19th, 2022 07:10 PM
We came to Mel 5 weeks prior to our closing date, after having an extremely awful experience with a prior lender. Mel and her team jumped into the fire and handled our entire loan so smoothly, we were very impressed and pleased. The level of...
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