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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
M
Michael T M
Fate, TX
Posted on February 3rd, 2024 11:49 PM
Matt Sandgren made the process simple and answered all my questions, sometimes before I would even ask them. Great follow up and truly cared about helping through the process.
Reply from Matt Sandgren
February 5th, 2024 03:18 PM
I'm genuinely pleased to hear that you found our process simple and that I was able to anticipate your questions. Your satisfaction is my top priority, and I'm glad I was able to assist you effectively throughout the process. It is always a...
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5.0
Encompass
R
Roneka L D
Goldsboro, NC
Posted on January 30th, 2024 06:06 PM
Matt did an awesome job of making sure all of my questions were answered and that I felt confident in my decisions. This was my first time purchasing a home and Matt did a great job of guiding me through the processes. I never felt lost or...
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Reply from Matt Sandgren
January 30th, 2024 06:15 PM
Neka, you were such a pleasure to work with and I hope you enjoy your new home! Let me know if you need any assistance in the future!
4.66
Encompass
S
Sharna H
Goldsboro, NC
Posted on January 27th, 2024 04:07 PM
Matt had great communication between myself and our client.
Reply from Matt Sandgren
January 30th, 2024 06:16 PM
I'm thrilled to hear your feedback, Sharna. Your positive words about my communication skills affirm the hard work I put into making sure each client feels heard and valued. I'm looking forward to providing the same level of service in any...
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1.66
SFTP
D
Dayna S
Sturgis, SD
Posted on November 25th, 2023 12:21 AM
Better communication. Better explanation of the process and numbers regarding the house. More streamline process, preferably less emails for documents. Actually pre-approve us, not pre-qualify us and call it pre-approved. Loan processor (Jordyn...
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Reply from Matt Sandgren
December 5th, 2023 12:23 AM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
SFTP
S
Suryasnata M
Anna, TX
Posted on November 13th, 2023 04:09 PM
Very very helpful.
Reply from Matt Sandgren
November 23rd, 2023 04:10 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
SFTP
C
Chidananda P
Anna, TX
Posted on November 13th, 2023 04:01 PM
Very very helpful, smooth process and proper clean and clear documentations and details.
Reply from Matt Sandgren
November 23rd, 2023 04:06 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
SFTP
A
Alaina B
West Columbia, SC
Posted on November 7th, 2023 11:06 PM
Matt was great. Everything else was not. Underwriters and others pertaining to contract need to do better. There were MANY errors that we caught that needed fixing. Not cool
Reply from Matt Sandgren
November 17th, 2023 11:08 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
C
Cheryl S
Fond Du Lac, WI
Posted on November 7th, 2023 05:46 PM
I can answer this question with one word...Everything!!! From the pre-approval to closing day, NAF made our home buying experience a very happy and memorable life decision! Thank you!!!
Reply from Matt Sandgren
November 7th, 2023 05:50 PM
Cheryl, it was so great working with you! Please let me know if you need anything!
4.33
Encompass
D
Daniel L M
Box Elder, SD
Posted on October 11th, 2023 09:57 PM
Fast and knowledgeable
Reply from Matt Sandgren
October 21st, 2023 10:00 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
SFTP
M
Mary J K
Williamston, NC
Posted on September 26th, 2023 01:20 PM
We appreciate how hard Matt and Meghann worked with us. They really went above and beyond for us and made our dreams come true. Thank you for all your hard work and for being so nice!
Reply from Matt Sandgren
September 26th, 2023 01:32 PM
It was so nice working with you and Jacqueline and hope you enjoy your new home! Don't be a stranger! Call me if you need anything!

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