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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
L
Lonnie G
Groveton, TX
Posted on February 13th, 2024 02:53 PM
Keeping my wife and I informed of everything was great. Very patient answering all my questions and concerns.
5.0
Encompass
J
John K
Montgomery, TX
Posted on July 27th, 2023 11:33 AM
Great customer service all around.
5.0
Encompass
W
Wendy K
Montgomery, TX
Posted on July 26th, 2023 02:05 PM
Great team! James, Stacey and Christian were all very helpful. Thanks for the great customer service!
5.0
Encompass
P
Philip K
Montgomery, TX
Posted on May 8th, 2023 04:09 PM
Working with James was a great experience from beginning to end! This is the second time we have used him and he comes highly recommended by my family!
5.0
Encompass
A
Aletta T
Spring, TX
Posted on February 1st, 2023 03:30 PM
James was in constant communication with us and answered all our questions and was always very pleasant
5.0
Encompass
T
Timothy W M
Montgomery, TX
Posted on December 5th, 2022 06:29 PM
James was very responsive to our inquiries and stayed on top of our application.
5.0
Encompass
C
Cindy C
New Waverly, TX
Posted on August 22nd, 2022 02:08 AM
His communication was excellent,
Reply from James Hadley
September 27th, 2023 03:14 AM
Thanks Cindy, it was our pleasure helping you guys with your mortgage needs. Enjoy your new home!
5.0
Encompass
D
David M
New Waverly, TX
Posted on August 17th, 2022 05:34 PM
Highly experienced, diligent, respectful and caring sums up my assessment of James Hadley.
Reply from James Hadley
September 27th, 2023 03:14 AM
Thanks David, it was a pleasure working with you and Cindy. Welcome to Texas an enjoy your new home!
5.0
Encompass
N
Nicholas R
Montgomery, TX
Posted on August 14th, 2022 03:19 PM
The people are amazing and helpful
Reply from James Hadley
September 27th, 2023 03:14 AM
Nick, we really appreciate you and Ashley placing your trust in us. It was our pleasure helping you guys with you mortgage needs. Thank you!
5.0
Encompass
G
Gregory C V
New Braunfels, TX
Posted on August 14th, 2022 02:40 AM
Great experience!
Reply from James Hadley
September 27th, 2023 03:14 AM
Thanks Greg! Always a pleasure working with you and Cara on your mortgage needs.

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