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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
D
Donna S
Albuquerque, NM
Posted on March 4th, 2024 04:33 PM
Gene was absolutely wonderful, helpful and supportive. The process was painful, overwhelming and tedious, however, Gene saw me thru until the very end, explaining all that was needed every step of the way.
5.0
Encompass
C
Christelle A E
Rio Rancho, NM
Posted on March 1st, 2024 03:28 PM
Gene was very communicative and supportive throughout a very stressful process.
5.0
Encompass
A
Amy J B
Weatherford, TX
Posted on February 24th, 2024 02:43 AM
Knowledgeable Personable Very helpful Professional Consistently Goes the extra mile Provides education
5.0
Encompass
M
Michael T B
Weatherford, TX
Posted on February 22nd, 2024 06:47 PM
The communication and general assistance that Gene provided was above and beyond.
5.0
Encompass
V
Victoria A O
Albuquerque, NM
Posted on January 16th, 2024 05:17 PM
Gene made the process very simple and answered all my questions.
5.0
Encompass
T
Tiffany B
Albuquerque, NM
Posted on September 3rd, 2023 01:54 PM
Gene was so patient and kind. He always made sure to answer any questions I had and provided any information I may have needed. He was available and willing to work with my schedule. He was absolutely the best and I felt like he cared about...
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5.0
Encompass
J
Jonathan O
Sanger, TX
Posted on August 15th, 2023 11:29 AM
Good communication
5.0
Encompass
J
Julianne C B
Albuquerque, NM
Posted on August 11th, 2023 04:49 PM
Gene was always available and extremely helpful and user friendly. He went above and beyond in helping me understand and get things done. I am so thankful!!!
5.0
Encompass
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Yolanda S
Albuquerque, NM
Posted on May 31st, 2023 05:04 PM
We had personalized service for our unique situation. Gene went above and beyond to make sure that our home purchase was successful coordinating us in two different states.
5.0
Encompass
C
Craig R T
Albuquerque, NM
Posted on May 27th, 2023 02:45 PM
Gene was very knowledgeable, responsive, pleasant, and trustworthy. I would definitely recommend him.

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