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Saliha M
Washington, DC
Posted on February 20th, 2024 05:55 PM
Justin was so patient with me throughout the entire process. He helped me through every setback that was thrown our way. I got so frustrated at times (especially when he made me face the reality of my budget constraints), but Justin helped...
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Reply from Justin Kraeger
February 20th, 2024 09:18 PM
Salia! I am THRILLED we made this happen for you! I couldn't be happier for you and hope you are settling into your new home. It was my absolute pleasure working with you...even though you often thought I was a crusher of dreams!!! HAHA. I...
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Audrey B
FREDERICK, MD
Posted on February 20th, 2024 05:21 PM
Consistent communication and availability during peak real estate times, but perhaps not peak work hours. The ability to articulate the process, pitfalls and positives, to my clients. First-time buyers appreciate an education as they are navigating...
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Reply from Scott Rosenthal
February 20th, 2024 07:02 PM
I'm absolutely delighted to hear your feedback, Audrey. We at Rosenthal Mortgage Group of NEO Home Loans, always strive to keep our communication consistent and available even during peak real estate times in the evenings and on the weekends....
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Ryan J M
CHARLOTTESVILLE, VA
Posted on February 20th, 2024 03:22 PM
Communication and Luminate portal were both fantastic. Very easy to navigate and understand timelines and what was required of me. Easy process and team was great.
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Brenda M S
GREENVILLE, SC
Posted on February 18th, 2024 01:22 AM
Friendly, helpful , explained everything, offered us to call, email with any questions, quick responses, always knew what we were to do next. They made this process seamless for us. We are very appreciative.
Reply from Caleb LeGrand
February 19th, 2024 03:06 PM
Thank you so much for allowing our team to help with the purchase of your new home, Brenda! It was a pleasure working with you and Richard, you two made the process seamless for us. We will be sure to pass along the compliments to Trent, Kelly,...
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Laurie B
TENSTRIKE, MN
Posted on February 16th, 2024 07:09 PM
Ken went above and beyond...even being available while he was on vacation!! We would not have been able to address and resolve our difficulties with our mortgage without their guidance and support.
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Morgan H
NEW FREEDOM, PA
Posted on February 15th, 2024 03:12 PM
Everyone was great and answered all my questions.
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Jeffrey B
TENSTRIKE, MN
Posted on February 15th, 2024 02:12 PM
The level of the teams personal caring made it a great experience
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Mohamed M
Posted on February 14th, 2024 03:45 PM
Leo and his fantastic team will not deal with you as if you are just a business deal they need to close; they understand you are not buying a loan; you are purchasing a home and future for your family and they will do their best to provide...
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Mohamed M
WOODBRIDGE, VA
Posted on February 14th, 2024 03:45 PM
Leo and his fantastic team will not deal with you as if you are just a business deal they need to close; they understand you are not buying a loan; you are purchasing a home and future for your family and they will do their best to provide...
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Reply from Leo Anzoleaga
February 14th, 2024 04:27 PM
I'm incredibly grateful for your kind words, Mohamed. It's always our topmost priority at Apex Home Loans to provide our customers with the best possible service. We understand how important a home purchase is, not just as a financial transaction,...
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Mariya M
Posted on February 14th, 2024 03:33 PM
Thank you, Leo and team, for all your exceptional assistance in our first house purchase journey.
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