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3.66
Encompass
M
Michael D T
Lawrenceville, GA
Posted on January 7th, 2024 11:59 PM
Great to work with.
Reply from Chris Choi
January 18th, 2024 12:01 AM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
Encompass
K
Kevin E B
Virginia Beach, VA
Posted on January 5th, 2024 05:42 PM
Chris and Lori were both very responsive and knowledgeable. At one point when an issue arose, Chris was all over it and provided great advice on how to move forward in order to keep the best rate.
Reply from Chris Choi
January 5th, 2024 05:51 PM
I'm glad to hear that you had a positive experience with us here at New American Funding. Your kind words and 5-star rating mean a lot to us. I'm glad I was able to assist you promptly and effectively when an issue arose. Thank you for the...
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5.0
SFTP
D
Debra H
Bartlett, TN
Posted on December 1st, 2023 08:58 PM
Chris was there to answer any questions or concerns I had at any time. He made me feel like he went above and beyond in trying to achieve my goals.
Reply from Chris Choi
January 4th, 2024 11:23 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
M
Melissa T
Douglasville, GA
Posted on November 13th, 2023 04:36 PM
It was a very easy process, much easier than I expected. Chris kept me informed throughout the entire process, he was knowledgeable, professional, and provided good guidance throughout the process as this was my first time applying for a HELOC....
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Reply from Chris Choi
November 13th, 2023 04:45 PM
I am sincerely grateful for your kind words and acknowledge the five-star rating you've given me. I am delighted to hear that you found the process of applying for a HELOC easier than anticipated. I always strive to keep my clients informed,...
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4.0
Encompass
H
Hayden O
SMYRNA, TN
Posted on October 13th, 2023 02:22 PM
after new american handed us off to the local support communication got worse and there was lots of duplications and unnecessary paper work. Vet your local reps better.
Reply from Chris Choi
October 13th, 2023 02:38 PM
I appreciate your honest feedback, Hayden. I apologize for the communication issues and any confusion caused by the paperwork. At New American Funding, we strive to provide a seamless experience for our customers. Your feedback is invaluable...
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5.0
SFTP
K
Kenneth B
Beattyville, KY
Posted on October 9th, 2023 11:56 AM
Easy going, pleasant,professional, just the best person that made everything easy to understand. Would definitely recommend Chris to everyone, an outstanding man.
Reply from Chris Choi
October 9th, 2023 02:03 PM
Thank you so much for the kind words, Kenneth! It's my goal to make the loan process as easy and understandable as possible for each and every client. Your recommendation means a lot, and I'm happy to know that I was able to meet your expectations....
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5.0
Encompass
K
Kenneth E B
Beattyville, KY
Posted on October 1st, 2023 02:16 PM
Hands down best experienced person that I have ever dealt with. Chris is the greatest person that I have talked to, made everything easy for me. Thank you so much for working for me and making it simple. Would recommend Chris to anyone! Thank...
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Reply from Chris Choi
October 2nd, 2023 03:01 PM
It was truly a pleasure working with you and I'm glad I could make the process easy for you. Your recommendation means the world to me. Thank you for choosing New American Funding and for taking the time to share your experience. Looking forward...
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5.0
Encompass
A
Allison E D
Williamstown, KY
Posted on September 29th, 2023 03:48 PM
Chris was amazing. He made the process seamless and his communication was amazing.
Reply from Chris Choi
October 2nd, 2023 03:00 PM
I am incredibly grateful for your kind words, Allison. Your feedback motivates me to keep providing excellent service. I am always here to assist you with any future needs. Thank you for placing your trust in me and my team.
5.0
SFTP
K
Kelli S
Montpelier, VA
Posted on September 16th, 2023 08:35 PM
Chris was absolutely amazing to work with. There were a lot more details involved in my case than just trying to finance a house. A recent divorce - and all the legal & emotional intricacies because of it - didn’t deter Chris from being there...
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Reply from Chris Choi
September 18th, 2023 03:09 PM
I'm incredibly grateful for your kind words and the time you took to share this feedback, Kelli. It was an honor to assist you during such a pivotal time in your life, and I'm glad I could provide the support you needed. I realize that every...
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5.0
SFTP
J
Julia H
Kannapolis, NC
Posted on September 4th, 2023 05:43 PM
Chris Choi was genuine and easy to work with.
Reply from Chris Choi
September 5th, 2023 03:14 PM
I'm truly grateful for your positive review, Julia. It was a pleasure working with you and I'm glad that I could make the process seamless and enjoyable for you. I strive to provide genuine and top-quality service at New American Funding. Your...
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