Carlos Lugo at CrossCountry Mortgage

Name: Carlos Lugo at CrossCountry Mortgage
Address: 2160 Superior Avenue, Cleveland, Ohio, 44114
Telephone: +1-440-334-4007
Rating: 4.76

Originating Branch Manager | NMLS #1529434

4.76

(106)

Mortgage

Mortgage Loan Officer

Contact Info

(440) 262-3299

Cleveland, OH

https://www.loansbylugo.com/

Location & Business Hours

Business Hours

Thu

8:30 AM to 5 PM

Fri

8:30 AM to 5 PM

Sat

closed

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4.76

(106)

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Experience.com

4.69

(53)

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4.88

(24)

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4.94

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This is the second time I have done a refinance with Carlos Lugo, and he provides quality information. He answered all of my questions and kept my insterests in mind first! When the snow storm caused delays in the closing process. He made himself...

Reply from Carlos Lugo

March 9th, 2026 07:10 PM

I'm grateful for your continued trust, Jeremiah. The challenges posed by the snowstorm required careful navigation, and I'm glad to hear that the resolution met your expectations. Knowing that you found the experience seamless and that you...

Professionalism!!

Reply from Carlos Lugo at CrossCountry Mortgag...

February 4th, 2026 02:11 PM

I appreciate the emphasis on professionalism, Roosevelt. If there's anything specific you'd like to discuss or require assistance with, please don't hesitate to reach out.

Carlos Lugo is professional and keeps the loan process running smoothly.

Carlos is the best!! Always patient, understabsing and explains everything well. CCM is lucky to have him

Reply from Carlos Lugo

December 23rd, 2025 09:18 PM

I'm grateful for your kind words, Thomas. It's important to me to be patient and clear in my explanations, so it's reassuring to know that you found the process helpful. I appreciate your acknowledgment, and I'm glad to be a part of CrossCountry...

Carlos was so fast and did everything without a hassle! He was a pleasure to work with! I will refer my family and friends to Carlos! Thank you

Reply from Carlos Lugo

December 11th, 2025 05:22 PM

I'm pleased to hear that you found the process smooth and efficient, Gary. It's always satisfying to know that I could provide you with a hassle-free experience. Your recommendation to family and friends is highly valued, and I appreciate your...

was very professional and had a lot of patience working with me. I'm sure I will be coming back again. Please keep up the good work.

Reply from Carlos Lugo

December 3rd, 2025 04:48 PM

Thank you for sharing your thoughts, Dean. I'm glad to hear that my professionalism and patience were helpful to you. It's rewarding to know that you're considering returning in the future. I'll certainly strive to maintain high standards going...

This mortgage process was the worst experience out of 20 or so in my lifetime. 3 prior CCM experiences went normally, however this was completly off the rails. I was never given approval for the seller, which nearly caused the sale to cancel...

carlos made things happen and did it as fast as possible. I appreciate him for that

Reply from Carlos Lugo at CrossCountry Mortgag...

November 12th, 2025 06:16 PM

It's good to know that my efforts to expedite the process made a difference for you, Jason. I appreciate your recognition and thank you for choosing CrossCountry Mortgage, LLC. If there's anything more you need, don't hesitate to reach out.

Always great working with Crosscountry.

Reply from Carlos Lugo at CrossCountry Mortgag...

September 16th, 2025 04:18 PM

It's great to know that you've consistently had positive experiences with CrossCountry Mortgage, Inigo. Your feedback is appreciated, and I look forward to continuing to assist you in the future. Thank you for your trust and support.

Carlos provided knowledgeable and straightforward answers to my questions. when not available He promptly returned my calls or notified when he would return my calls. He consistently did!

Reply from Carlos Lugo

August 26th, 2025 01:00 AM

I'm really pleased to hear about your experience, Ira. Providing knowledgeable and straightforward answers is always my goal, and I'm glad I could assist you effectively. I appreciate your patience when I wasn't immediately available, and I'm...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1529434 | Branch NMLS #3029

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loan

VA Loan

Jumbo Loan

Fixed Rate Mortgage

Adjustable Rate Mortgage