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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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4.16
Encompass
M
Mitchel B H
Alexandria, MN
Posted on February 3rd, 2024 04:09 PM
Brook made the process smooth from the minute the loan process began to even answering my questions once we had closed! Overall it was a very smooth process on our end!
Reply from Brook Bergh
February 13th, 2024 04:16 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
T
Teanna J S
Little Falls, MN
Posted on February 2nd, 2024 08:31 PM
Response time
Reply from Brook Bergh
February 12th, 2024 08:34 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
5.0
Encompass
S
Sheree A H
Hemet, CA
Posted on January 9th, 2024 03:21 PM
My first loan officer Alex Henslee was very unprofessional, rude and made the experience very unpleasant not till my file was sent to Brooke did I see any progress and a better understanding in this process. I hope Alex gets training on how...
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Reply from Brook Bergh
January 19th, 2024 03:22 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
5.0
Encompass
D
Donovan R
Hendersonville, TN
Posted on December 28th, 2023 04:46 PM
Brook is very informative and easy to reach. He takes extra time to explain the process and what all the numbers mean. He works very hard to meet our needs with our loan. This is our second loan with NAF and we chose to refinance with NAF because...
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Reply from Brook Bergh
January 7th, 2024 04:48 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
4.66
Encompass
D
David V
El Paso, TX
Posted on December 23rd, 2023 03:29 PM
Brooke was professional and very customer service oriented
Reply from Brook Bergh
January 2nd, 2024 03:32 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
C
Charrvelle C
Canyon Lake, TX
Posted on December 21st, 2023 09:30 PM
It actually was my initial contact with Brook.
Reply from Brook Bergh
December 21st, 2023 09:39 PM
I'm thrilled to hear that your initial contact with me left such a positive impression, Charrvelle! It's always my goal here at New American Funding to provide each client with an outstanding experience. Your feedback and 5-star rating mean...
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5.0
SFTP
B
Brenda M
Wilson, NC
Posted on November 15th, 2023 01:48 AM
I was given the opportunity to improve and restore things that had or needed to be done in my home I'm thankful truly grateful for this company thank you all
Reply from Brook Bergh
November 25th, 2023 01:49 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
5.0
SFTP
B
Brenda M
Wilson, NC
Posted on November 10th, 2023 05:29 PM
I was able to achieve my goal for my home blessings to all
Reply from Brook Bergh
November 20th, 2023 05:33 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
2.0
Encompass
L
Larry M M
Hemet, CA
Posted on October 11th, 2023 06:32 PM
You as well as others are happy to give me a refy at a high rate but will not give me a second on my property
Reply from Brook Bergh
October 21st, 2023 06:34 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
Encompass
D
David V
El Paso, TX
Posted on October 3rd, 2023 11:36 PM
Made it as easy as they could throughout the process
Reply from Brook Bergh
October 13th, 2023 11:41 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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