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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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4.5
Encompass
M
Mark F
La Marque, TX
Posted on October 2nd, 2023 12:05 AM
Praise the Lord we got it done!
5.0
Encompass
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Erin F
La Marque, TX
Posted on October 1st, 2023 11:44 PM
Very well explained the process and helped us navigate through it with ease.
5.0
Encompass
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Cassandra D I
Rosharon, TX
Posted on July 14th, 2023 02:55 PM
Everyone was transparent and responsive
5.0
Encompass
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James C T
Friendswood, TX
Posted on December 14th, 2022 03:50 PM
Andrea was very personable and went the extra mile to help us get final approval and the best interest rate possible
5.0
Encompass
H
Henry P
Alvin, TX
Posted on July 25th, 2022 02:21 AM
Very helpfully and patient. Well experienced and knowledgeable
5.0
Encompass
D
David A B
Santa Fe, TX
Posted on July 17th, 2022 03:33 PM
Andrea is supppppper knowledgeable. I could honestly say that I wouldn’t be where I’m at if it wasn’t for her. She’s just smart and knows her job!! She is also super sweet!! I will use her from here on out on all my deals.
5.0
Encompass
K
Kathryn H
Dickinson, TX
Posted on July 17th, 2022 02:07 AM
Very helpful throughout the entire process.
5.0
Encompass
P
Paula W
Houston, TX
Posted on June 22nd, 2022 10:07 PM
Andrea went over and above to keep the lines of communication open. She was also proactive to give heads up on time sensitive paperwork that needed to be completed. GREAT ATTITUDE!!!
5.0
Encompass
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Jaime N
Houston, TX
Posted on May 31st, 2022 05:20 PM
Outstanding customer service
5.0
Encompass
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Joshua V
Houston, TX
Posted on May 11th, 2022 08:13 PM
Andrea was always a call away and constantly checked in with us and our agent on your home buying process, even before we made a decision. Our wellbeing came first and we appreciated it

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