We are thrilled to share that Experience.com’s Top Performers has returned for 2021! Congratulations to all who won this exceptional achievement! We are so proud of you and enjoy seeing our customers consistently deliver such great service that continues to make every experience matter more.
Founded along with the company in 2015, Top Performers began focusing solely on mortgage to showcase the best in customer satisfaction by analyzing our XMP campaign data. We pride ourselves on having one of the largest data sets for mortgage and have found that our product has become a benchmark to measure success in the loan officers’ respective communities. The awards program has quickly taken off and has become one of our customer’s favorite annual events! This past year, the competition was the fiercest it’s been with more than millions of reviews from over 50,000 loan officers from nearly 350 companies being scored! For the 2021 awards, we have also announced the top 1% of loan officers in the country for customer satisfaction.
The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the Experience.com platform by verified customers. To ensure integrity, the Experience.com experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. Experience.com uses a proprietary algorithm and weighting to arrive at the final results.
Because Experience.com is evolving the platform, we see fit to also evolve the program. We want this benchmark to be a constant in our customers’ CX strategy, aiding their day-to-day awareness of where they rank against others in their industry. In the coming year, you will see this award built into the new Experience Management Platform (XMP). Other awards will accompany this new gamification but more info is to come soon.
From all of us at Experience.com, congratulations! We look forward to watching you continue to create wow this year!
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