Customer experiences can make or break a sales team’s success. It’s critical to understand how customers feel about their interactions with the sales team, to build strong relationships and decrease churn. Customer reviews help boost search results to attract new business, but scaling feedback requests across multiple individuals, teams, locations, regions, can be challenging.
With the Experience Management Platform (XMP), you can improve CX while building your company and individual reputation online. CX campaigns automate data collection at the key sales interactions, so you can take action in the moment to create the best experiences possible for customers.
Customers are asked to share their feedback by creating new reviews about your sales service and share those reviews online on the sites that matter. Automatically share feedback online and watch XMP power your reputation.
Your customer journey always starts when they look for your services online. Will they find your sales team if they search? WIll your data be accurate about individual practitioners and agents? XMP gives you the ability to publish consistent data across social and directory sites. Consistent and accurate data supports search algorithms, so your locations move up the Google search results.
Be found locally, build customer trust and retention, and fuel your revenue growth with XMP.
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XMP can power