For OPERATIONS AND FINANCE,
Experience is EVERYTHING

Experience data at your fingertips to decrease customer churn, boost revenue, streamline operations, and make CX your enterprise differentiator.

Power your Department

How does CX impact finance and operations?

Drive Growth

1.5

Experience-driven businesses see over 1.5x higher YoY growth than other companies in customer retention, repeat purchase rates, and customer lifetime value. (Forrester and Adobe)

Boost Spend

Customers are likely to spend 140% more after a positive experience than customers who report negative experiences. (Deloitte)

Increase Retention

A 10% increase in customer retention leads to a 30% increase overall in the company’s value. (HBR)

Reduce Service Costs

Companies that use tools like customer journey maps reduce their cost of service by 15-20%. (McKinsey)

Operationalizing customer experience data can transform business operations and decrease customer churn. For finance and operations leaders, customer feedback on specific moments and processes is critical to capture and analyze, but how can you do that in an automated, effective way across an enterprise organization?

With the Experience Management Platform (XMP), you can automatically capture and analyze experience data at scale, across all departments, so you can improve processes and drive value. Experience.com experts work with you to develop customer and employee journey campaigns, benchmarking, leaderboards, and more.

Customer data, in action, powers behavior, retains customers, engages employees, and fuels growth. Streamline operations across multiple departments and customer touch points with XMP’s consolidated, all-in-one experience and reputation platform.

Your customer journey always starts when they look for your services online. Will they find you if they search? WIll your data be accurate? XMP gives you the ability to publish consistent data across social and directory sites. Consistent and accurate data supports search algorithms, so your locations move up the Google search results.