Experience.com (Formerly SocialSurvey) is excited to highlight Tim Prindle’s award-winning customer satisfaction for the second year in a row, as well as his success in the 2017 Top Performers Campaign. Tim, of MGM Mortgage, is one of the Top 10 Loan Officers in the nation out of 20,000 competitors, killing it in customer success. This year he tops the charts with 238 reviews (100+ more reviews than the previous year) and a solid 4.9 star rating. Tim’s competitive edge in the industry really comes down to his engaged attitude and his enthusiastic spirit.
[blockquote type=”1″ position=”default” author=”David F. / November 2017″]5.00–He was awesome and put in some majors hours to make my home loan a success. We both had to jump through hoops to get everything in order, but Tim would jump headlong through those burning hoops every time an obstacle came up.[/blockquote]
Two years ago, we referred to Tim as “one of our most spirited and straightforward top originators” in the 2016 Top Performers Blog. It was noted that he “demonstrated the power of heart, consistency, and trust within the mortgage lending industry.” Those traits continue to hold true today.
Watch the video and/or read the interview highlights below.
Andrew Berman: As a top performer, what gives you that competitive edge?
Tim Prindle: You know, it’s really difficult to answer. It’s me and the one teammate that I have. We’re very dedicated, committed to what we do. I don’t have something I can WOW you with—we work hard, believe in what we do and care about people. That’s it.
Andrew Berman: How much does your online reputation matter?
Tim Prindle: It certainly does. I pay attention to these [SocialSurvey] surveys and I really get jazzed when I read some of these comments from these people. I know some of my co-workers laugh when clients go, ‘Oh, you’re a godsend.’ That was verbiage that was actually used in one of the write-ups—they make me feel incredibly good.
Andrew Berman: What is your most memorable WOW customer satisfaction experience?
Tim Prindle: I’ll try and keep it brief. Two deals: I didn’t make a dime off either one of them. These two young ladies actually fit what’s called a Direct Program with USDA and I could’ve engaged them in the Guaranteed Program. But in looking at their income, abilities, capabilities, levels, they’re a great fit for this particular program. And it allows qualified borrowers to potentially get into a much more expensive home than they might otherwise get into. So I helped facilitate getting them in contact with USDA Direct. Let go, however, I maintained a level of interest, and both ladies have since closed, they own phenomenal homes. And here again, they think that I walk on water because I didn’t take their loan, I saw something better for them. I didn’t get paid financially, but I got paid a gazillion times over in doing the right thing for people.
Get in contact with Tim by texting or calling him at 435-531-6796.
Experience.com (Formerly SocialSurvey) would like to shout out to Tim for his consistent work throughout the years as a Top Performer. We appreciate your efforts to go above and beyond in the mortgage industry!
Come and meet our 2017 Top Performers at this year’s “unconference” experience. Learn more at CreateWOWSummit.com and register now!