Experience.com (Formerly SocialSurvey) is thrilled to announce Christian Plocica’s ranking in the 2017 Top Performers Campaign. Christian, a Loan Officer with The Mortgage Firm, has 52 reviews with an overall 4.99 star rating. His spot as one of the Top 10 Performers in the nation, with only a couple years in the mortgage industry thus far, highlights his perseverance and heart in this business.
Interviewing on MNN for the WOW Factor, he tells interviewer Andrew Berman that his competitive edge boils down to consistency. Christian’s sincerity throughout communication is just one way he sets his actions apart from the rest. He says, “if they have to chase me down, I’m not doing my job.”
[blockquote type=”1″ position=”default” author=”Stacey B. / September 2017″]5.00–I was scheduled to close a couple days prior to Hurricane Irma. We were obviously delayed. Even with that said Christian continued to inform and educate the flow and process because of the storm from a hotel room because he had no power at home or office. There are always ‘bumps’ in the road, what determines integrity and tenacity of a lender is how they handle these bumps. Irma was more than a bump but Christian not only informed me what to expect but planned the closing 1 week after the storm[/blockquote]
Rain or shine, power or no power, he is consistently available for his clients. Christian’s actions define the importance of delivering an amazing experience to your clients, company and industry. His thorough communication, along with his spirit to succeed, are his keys to a booming online reputation and Top 10 status.
[heading size=”2″ color=”e.g. #000″]Christian’s National “The WOW Factor” Interview[/heading]
Andrew Berman of Mortgage News Network, interviews Christian Plocica, Loan Officer at The Mortgage Firm
Watch the video and/or read the interview highlights below.
Andrew Berman: As a top performer, what gives you that competitive edge?
Christian Plocica: It boils down to just a few things, one of them is being consistent and building great relationships. I was a former teacher and I think that has a lot to do with me in the industry now. Relating to people, basically listening to what their needs are, and just going above and beyond. I like to say that my service is unrivaled in this business and I think that’s really helped me, especially with my referral partners keeping in touch where we are with the loan process milestones. If they have to chase me down, I’m not doing my job.
Andrew Berman: How much does your online reputation matter?
Christian Plocica: Well, nowadays it means everything. I think 87% of people are looking for things online so if you don’t have an online presence…you’re gonna be behind the eight ball. I’m [trying], to the best of my ability, to learn all of this stuff to make sure my online presence is a positive one and create a story.
I have a schedule and I try to take the time each and every day to make sure I do have an online presence. When I’m at closing, to take pictures. Obviously SocialSurvey is a great avenue when they put it on my social media websites. On social media you want to be interested in what your former clients are doing, or what your referral partners are doing. I think that helps as well.
Andrew Berman: What is your most memorable WOW customer satisfaction experience?
Christian Plocica: As you know here in Florida, we have hurricanes. We were hit in September with Hurricane Irma. The company was out for about a week, we didn’t have power. I actually lost power at my house as well but I knew I still had to be there for my customers. I took my family to Disney—not for a vacation—but to have a hotel room. I still kept in touch with everybody and I made sure that the process kept on moving. And when I got the survey back from [a client], he mentioned that, “even though Christian was working from the bed in his hotel room, he still made things happen.” And that’s the kind of service that separates me. I didn’t even think of it like that, that I was going out of my way—and he thought that I went above and beyond. And I was really just doing my job.
You can visit Christian Plocia’s website and contact him at 407-920-3870 or [email protected]
A special thanks goes out to Christian for delivering awesome customer satisfaction and supporting SocialSurvey’s Top Performers campaign. Thanks again Christian!